Nectar points at TalkTalk - now gone???

trinidadone

I found out from a family member this week that talktalk no longer offer Nectar points to its customers. I telephoned customer service. In my first call I was informed they were discontinued in August and that customers were informed in their May 2k9 bills. I wondered how I missed this information so I brought up my May 2k9 bill, guess what, no information.

I made a second call to talktalk, i explained that I needed some help to locate this information on my May 2k9 bill. I was placed on hold and then the call was disconnected.

I made a third call to customer service, again requesting assistance in trying to find out where this information was on my bill. In this call I was informed TalkTalk informed customers by a brouchure which was included in bills during may, june, july or august. I explained I receive my bills online.

I was told those customers who receive bills online should of received the information through the post. The only post I ever received from TalkTalk was my welcome back last year, and my wireless router a few months ago.


Any comments anyone???

PS I have also included this post on thhe talktalk forum

Ypaymore

http://forums.moneysavingexpert.com/showthread.html?t=1814469&highlight=talk+nectar+points