Ticketmaster help required!!

ThinkingOfLinking

Hi all,
I bought tickets to the Chuck Berry concert due to be held at Manchester Palace Theatre on 20/11. I bought through Ticketmaster and have the email receipt. I then heard he'd added more dates so went to TM's site to check, and I found that the date I'd booked is no longer showing; a different Manchester venue on 4 December is up there instead. Further Google searches also fail to show it. I've emailed TM with no reply. I cannot call 0844/0870/0845 numbers from my phone as I have no credit and rely on the free minutes at the moment; I tried the alternative landlines offered on Saynoto0870 but none actually were for Ticketmaster; I ended up annoying loads of random offices. What do I do to get an explanantion and/or refund from TM ASAP? Can I also get compo for the train and hotel I'd booked and paid for? I paid by debit card not credit card, and it was under £100, although TM have not had the courtesy to even let people know the date has been cancelled/changed.

sb65

Use this number for TM (work hours) always works - 0161 3851138

No, you won't be paid compo for accom and train. Its very rare dates gets cancelled. If it is you'll get your money back. Jay-Z did a Manchester date but TM realised after they sold tickets it was not going ahead. That was 5 days after I bought. I then got a refund.

ThinkingOfLinking

Well, the fact is they've still not officially notified customers of the change and I still think I should get some sort of compensation for said losses, just want to know if I'm entitled oe not. I know I'm entitled to a refund no matter what. Ticketmaster's contempt for customers really irks me.

ThinkingOfLinking

UPDATE: had an email reply, denying I'd ever asked for them to be collected at the box office...they are now telling me I have to send them back recorded delivery (eg costing ME another £5ish for their f*** up, and I can categorically say no tickets have even been received in the post; now what do I do? I have lost out on about £200 now and cannot afford to do so.

dmg24

If you have not received them, tell them that. It is up to them to prove that they sent them (does it not say box office collection on the receipt?).

You will not get anything back for your additional arrangements. Perhaps you could contact the hotel to see if you could change the dates?

ThinkingOfLinking

dmg24 wrote: »

If you have not received them, tell them that. It is up to them to prove that they sent them (does it not say box office collection on the receipt?).

You will not get anything back for your additional arrangements. Perhaps you could contact the hotel to see if you could change the dates?

It says nothing on the receipt. I have not received them and I just spoke to someone else from Ticketmaster who tells me no tickets were ever sent for this event because it was cancelled very early on...and for the record I've stil not yet received the letter of cancellation they claim they're planning to send. Ticketmaster have screwed me over so many times...I am going to have to claim the money back through my bank's fraud department if they don't refund me....

dmg24

I am sure they will refund you, it sounds like the person that sent the email didn't know what they were talking about. If you did want to pursue it with your bank (you will need to give TM chance to refund you first), you should ask your bank to process a chargeback. No fraud has occurred.

Whitewillow_2

I booked tickets last year for mum and step dad to see rem with TM. They changed the venue about 2 weeks before, it was in the local paper and everything, and I didnt get an email from ticketmaster until a week after asking me if i wanted to cancel and have a refund or if i still wanted the tickets. I got no confirmation at all when i replied back saying i would keep the tickets, and the tickets only arrived 2 days before the event. Their not the best at being on the ball, but from my experience they do sort it, eventually!

sb65

To be fair and comparing to most other primary ticket sites. Its one of the better ones. See tickets is the worse for crashes, late deliveries, customer service, lack of stored information, etc.

adr0ck

From my experience the only way to get ticketmaster to sort anything out is to embarrass them

i did this on their facebook account by constantly posting how they had stolen money from my bank account

no amount of telephone calls or letters or emails did anything at all - they were simply not interested.

Only by posting on their facebook page warning people to check their bank accounts did ticketmaster eventually give me my money back which they had taken from my bank account without my permission

good luck