Nationwide Autocentre complaint

_craig_

My 06 Corsa failed its MOT at a Council MOT centre due to the front cv joint gaiters being insecurely mounted. My local Nationwide Autocentre charged me £40 for the privilage of getting two new clips fitted but when I drove 2 miles to Council MOT centre they had already come loose meaning I failed the re-test. I took it back to complain and they said that they would attempt to re-fit the clips but the best solution would be to replace the plastic gaiter boot with a rubber one which was easier to secure (cost an extra £100 for a total of £140). anyway as expected when I went to pick up the car they told me that theycouldn't secure the plastic gaiter boot properly and so had to replace it. When I took the car for the subsequent re-test MOT, the Council MOT tester said that although tricky it was entirely possible to secure a plastic gaiter joint providing they cleaned the grease properly before applying the clips and used a proper crimping tool. When I queried the Nationwide manager about this it turns out that they didn't have the necessary crimping equipment to do the job properly.

I think that it is out of order that they did not tell me this in the first place as I would have taken my car somewhere that did have the capacity to do it properly and not have paid them £140 for unnecessary work. I have posted this highlight what I think is unethical practice and to ask whether you think I should just chalk this up to experience or I have a valid complaint that I should take further?

Chippy_Minton_2

_craig_ wrote: »

Nationwide Autocentre complaint

You're not the first.:rolleyes:

steveo3002

2 x cable ties and a pair pliers is enough to secure these

£1 worth of parts and 10 mins to fit them

harveybobbles

I always tell people to use Council run MOT places.

Premier_2

harveybobbles wrote: »

I always tell people to use Council run MOT places.

Perhaps that's why the OP did.

OP - you asked for a repair and the garage failed to carry out that repair correctly.
You gave them a second chance (and you paid again :eek:). It still failed.

They have now said they are not competent/skilled enough to carry out the repair they said they would (and charged you for)

Of course you should take it further. Take the vehicle elsewhere, this time to a competent mechanic, get the repair carried out correctly and send the first garage the bill.

Volcano

Yep, definitely take this further; with the manager admitting their incompetence you're half way there.

A quick search through this forum would have helped you avoid these clowns.