Will this result in a call out charge?

mrtom21

If copper wiring inside my master socket is damaged and an engineer from BT Openreach has just fixed the problem... does this result in a charge I am not sure??

macman

If it was chargeable he should have informed you when he was there. Repairs up to and including the master socket should be down to Openreach unless the damage is user inflicted.
However, many posts on this board indicate that they will frequently try and charge you regardless.

cajef

In what way was it damaged, it could not just damage itself, had someone moved the cable or was there corrosion in the box.

If the fault was caused by something external such as decorating or moving the box then you could be charged, if it was just a loose connection caused by faulty wiring then it would be down to them, did you ask the engineer for his opinion as to why the fault had occurred.

little_monkey

Course its chargable,do you expect bt to do work for free,its not their fault

KillerWatt

Anything up to the NTE-5 (that's the faceplate in your property) is the responsibility of BT, but my question would be "How on earth did the copper get damaged in the first place?"

spike7451

KillerWatt wrote: »

Anything up to the NTE-5 (that's the faceplate in your property) is the responsibility of BT, but my question would be "How on earth did the copper get damaged in the first place?"

Easy,the engineer used a stanley knife or UDT drop cutter to remove the outer cable sheathing & cuts thru to the inner wires & nicks the inner wires insulation,which allows moisture to get into the wire,something that I've seen many many times as a service engineer for NTL/VM.

Mark_In_Hampshire

mrtom21 wrote: »

If copper wiring inside my master socket is damaged and an engineer from BT Openreach has just fixed the problem... does this result in a charge I am not sure??

BT are responsible for the line up to and including the master socket unless damaged by you.

So, you are probably not responsible.

However, as others have said, get ready for a dispute....