alliance and leicester - santander zero card

abbeywell

:mad:

hello everyone

im an a+l current account holder and have a new santander zero card

but im having problems paying money into the card

amazing but true a bank in todays market that doesnt want my money!!

the faceless and incommunicado bank a+l just simply put the money back into the current account

I have the correct sort code and account number and there is even a dd that takes out my min payment each month!!

I tried to register to use the card online but to no avail

can anyone please offer a solution

I know martin raves about them but I think alliance and leicester customer service is appaulling

is this the bit where i tell you about my debt ok here goes
a+l loan £8000 a+l o/d £1200 tesco c/c £1500

ta abbeywell

jambosans

Just to be clear, you're trying to pay off a debit balance, not put a credit card into credit? You're wording isn't very clear, but I will assume you mean the former. If the money bounces, I would assume you're using the wrong sort code/ account or card number (because something clearly doesn't match, so Santander bounce the payment back).

I would contact A&L Credit Cards (0845 602 1582) first of all and confirm the details required to make a bill payment via internet banking.

If you're struggling to add the credit card to your internet banking I would contact A&L Internet Banking (0844 800 1144).

If all else fails I would contact A&L Telephone Banking (0844 800 9000), and request to setup, and make a bill payment over the phone.

I don't know if you have attempted these options, but your post suggests not. Also, why are you telling us about your debts? This has nothing to do with the post.

abbeywell

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
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thanks for that advice

i have actually spoken to santander abbey alliance and leicester zero card and they are just being totally difficult they do not care and quite frankly at this moment i dont either

ps regarding the debt thing everyone else seems to put the information so i was trying to be in the clique

jambosans

abbeywell wrote: »

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

?

abbeywell wrote: »

i have actually spoken to santander abbey alliance and leicester zero card and they are just being totally difficult they do not care and quite frankly at this moment i dont either

Apologies, I previously mis-read your post. I will ask another question, why are they being difficult? Surely paying a credit card is not a difficult endeavour.

abbeywell wrote: »

ps regarding the debt thing everyone else seems to put the information so i was trying to be in the clique

Normally, people post that information in their signature.

blueberrypie

jambosans wrote: »

?

If you haven't spoken to them, how are they being difficult? Also, why post if you "do not care"?

OP said "I have actually spoken to..."

jambosans

blueberrypie wrote: »

OP said "I have actually spoken to..."

Thanks my mistake.

podgerjones

why not try setting up a standing order, not a direct debit. standing order - you decide the ammount and that can't change. DD, they decide how much and can change it when they want. this is prob why it wont work. in fact for anything regular, phone internet etc change from DD to standing order?

tomphillips-uk

I had the same happen - paid via a and l and payment came back in - had to spend ages on phone aguing to get £12 fee santander charged me refunded!

catieeb06

Try doing a bill payment. Sort Code: 090099 Acc No:01000007. Ref:16 Digit Card Number.

Alternatively, write a cheque or drop cash in over the counter.