DHL courier sent to wrong person, what do I do?

cyberstar

I was waiting for my delivery today from dhl, but it didn’t arrive so tracked online to see what was happening. It was already delivered, but not to me as it was sign in by a different name with no address shown. However that information was no good to me as I can’t seem to track down the person who received it? I was browsing through the dhl website to find if there was any help available if anything went wrong, but there was none!! It cost me almost £400, What do I do now?

princessmoneysaver

Try to find a number for DHL & give them a ring, maybe they will be able to help? If it was an ebay parcel try contacting the seller & see what they suggest too.

indiegirl_2

I had a similar problem when DHL mixed up three parcels posted from an eBay seller - they didn't match their waybills to the addresses... so I got someone else's parcel and they got mine!

First thing I did was contact the eBay seller and asked them to contact DHL. I also rang DHL and let them know of the problem - and I have to say that DHL's customer service were very good. They tracked my parcel down to the sorting office where it was stuck and eventually the sorting office rang me to find out where to deliver to.

As long as you get in touch with them asap they should be able to provide details. Are you sure it isn't a neighbour or someone down the road? I've had that happen before - a strange name and no card left at home.. this is trusting your neighbours to be honest about receiving a parcel, isn't it!!!

Good luck tracking it down

C_Ronaldo

is it that hard to deliver a parcel, all you have to do(take note dhl) is pick it up from location A and take deliver it to location B and get a signature

hjb123

I would get in touch with DHL and see what they say! Until you have spoken to them you dont know what has happened properly and are just assuming.

brains

cyberstar wrote:

I was waiting for my delivery today from dhl, but it didn’t arrive so tracked online to see what was happening. It was already delivered, but not to me as it was sign in by a different name with no address shown. However that information was no good to me as I can’t seem to track down the person who received it? I was browsing through the dhl website to find if there was any help available if anything went wrong, but there was none!! It cost me almost £400, What do I do now?

They did the exact same with me. Just a random signature. I'm a student as well and most of the street hates us as we make too much noise. I was dreading going to the door and asking for the parcel. Thankfully, when I called DHL they said it was with #12 who is the next door and she's sound.

My suggestion is call them and ask which door the parcel was left at.

silkcutblue

Same thing happened to me. They swapped parcels. I was waiting for a mini fridge, and I ripped the parcel open to find - two huge buckets of kids building bricks. I was kinda disappointed.

I never got my parcel back as it was listed as undeliverable (don't get me started. If they can deliver the wrong one, they could have delivered the right one), returned to the company who then went out of stock.

This kind of goes along with my recent spate of letters going astray - I sent one to Eastern Europe. It was franked, airmail stickered, marked with: LETTER. And on the back was, "if undelivered..." and my home address. I day after I posted it, it ended up on my hallway carpet.

You have to laugh.