EDF sent bill after 14 months now with EON

ms.prong

I posted previously about a very confusing phone call from EDF asking for a meter reading despite us being with EON. This happened a few months back. Anyway I checked with EON and they said that everything was ok at their end and EDF had been provided with meter readings when we switched to EON and we have been paying their bills since.

Anyway, about 2 weeks ago out the blue we received a letter from EDF saying we owed nearly £400 as a final bill. I know we did pay a final bill which I assumed was for electric and gas but after ringing EDF they say this was just for Electric. I asked why it took them so long to inform us of this and the lady said that there was a billing error which means they have only just realised!

I am a bit annoyed as its taken so long. 14MONTHS!!! If we owe the money fair enough but I have asked for a breakdown of what we owe 3 times in the last couple of weeks with nothing being sent. I finally got a bill today but it just has an estimated reading up until the final reading which we gave them when we switched to EON (have confirmed this is correct with EON). My question is, how do I know after 14 months that they haven't just made the estimated reading up? Why is it such a nightmare to get any sense out of this company!

Any advise please, this is driving me mad!

KimYeovil

You should have known yourself when you received the starting bills from E-on and ending bills from EDF that there was an anomaly. A disparity of £400 is obvious to anyone.

Part of the process of switching supplier is checking the current readings of your meters and comparing them with previous bills. If you had done this you would have known straightaway the first final bill you did receive was nonsense.

I am sure E-on will tell you the starting reads they have used if you call them.

ms.prong

As I said in my post, I have the start reading from EON and this does match what EDF have.

When we left EDF were told cancel the dd and a final bill would be sent if anything was outstanding. As I said we didnt receive anything until now I assumed it was all sorted. I am not trying to get out of paying I just want to get it sorted but EDF are not helping themselves

DVardysShadow

Just match the closing reading on your last bill from EdF with the start reading on the present bill from EdF. You should find that they match and then you pay up. If the don't match and you have paid for some of the consumption on the present bill, then raise a dispute.

dogshome

Hi ms prong - From your post it appears that you switched both your Gas & Elect to EON and gave them the meter Nos and readings for both services, in which case it is not EDF who are in error, but EON for failing to follow through the correct procedure to take over the Gas - ( EON have recently done this before). I assume that you are paying EON by Direct Debit, in which case check that the amount covers the figure agreed to pay for your Gas
In previous instances, EON have simply returned the money they have collected for Gas and then washed their hands of the problem, leaving the customer to deal with original supplier, who may well be charging a higher price for the gas that the customer had already paid Eon for.
If in fact you know that you switched both services and have been paying EON for Gas, you should write a joint letter headed Complaint to both EON and EDF, with a demand to EDF that they supply a detailed bill for the amount they are demanding, and telling EDF that you hold them responsible for any differential in the cost of the Gas that you had contracted them to to supply, against the cost of Gas from EDF
Good Luck

Former_E.ON_Company_Representative:_Malc

Hi ms.prong

On changing supplier, it is the responsibility of the gaining supplier to provide the meter readings at the changeover date to the losing supplier.

This is to ensure the opening readings used by the new supplier match the closing readings of the old supplier. In this way, you will only be charged once for energy used.

In your opening post you say you gave EDF readings at the time you switched to us. Are these the readings we have used to open your account?

If this is the case, EDF should charge you up to these readings. If the opening and closing readings match then the problem will probably lie elsewhere.

Give me a shout if you need any more help.

Malc

ms.prong

Malc

Thanks for your reply. I don't think I explained my OP very well. The opening and closing readings match, we have not had any problems with EON whatsoever.

The problem is that we have just received this letter from EDF after leaving them almost 14 months ago. We had no reminders or even a bill. I called them up and asked them to send it to me so I could work out why we owed it and could compare the readings with EON. So their closing reading is correct but the reading it is from is estimated and the bill date is Oct 09 (we left Sept 08). My question is, how can I accept that this amount is correct when it is an estimate (from 14 months ago) and why was the bill only produced now. I asked them to send me a break down of what we owe and what we paid in the past so I can try and sort it out but all they have sent is this bill which makes no sense as there are cancelled charges, then they are added back on again.