Defective Nokia N97

KeithP

greigster wrote: »

Thanks for that, so how can it be right that I have to accept a defective phone

You do not have to accept a defective phone.
You have told us there is a brand new phone with you. I think we can reasonably assume that that phone is not defective.

greigster wrote: »

...and why aren't I covered under the sale of goods act?

You are covered under The Sale of Goods Act.
As has been said before, Nokia appear to have done all that is necessary under SOGA. They can replace or repair the phone as many times as they like... they do not have to refund you.

greigster wrote: »

When I got the first replacement after having 3 failed repairs, I phoned trading standards who advised me to pursue Nokia through the courts after requesting a refund and giving them 14 days to give me my money back.

Regards
Greigster

You asked for advice on this forum and appear not to like the advice given.

Follow Trading Standards' advice then... after all, they are the professionals.

Please be sure to let us know the outcome.

greigster

You asked for advice on this forum and appear not to like the advice given.

Follow Trading Standards' advice then... after all, they are the professionals.

Please be sure to let us know the outcome.[/QUOTE]

It was never about liking or dis-liking any advice given but more about gaining other peoples opinions and then making an informed decision based on those views.
I was just putting what I thought were the salient points, but thanks for your comments.

Kind regards
Greigster

pinkshoes

Given they've now delivered a new phone, I would at least try it, and if the same defects occur, THEN push for a refund.

Mark_Hewitt

Even an N97 which is fully mechanically operational isn't great. Mine has all sorts of software issues. Mainly regarding running out of memory.

And yes the firmware is the latest version.

Esqui

My three year old N93i does that often. You'd have thought they'd have learnt by now

greigster

Well I bit the bullet and opened the brand new one to see if the speakerphone was any better..........no, its the same,
so phoned up a legal helpline and spoke to a solicitor who also advised me to go to the small claims court, so thats my job for today.

Will keep you posted

Greigster