Help setting up webcam PLEASE!

flutterbybutterfly

My 10 yr old has just purchased a webcam so that he can talk to his friends on MSN. We have installed the drivers and got it going on the laptop but cannot get an image on the PC. We have used exactly the same procedure each time and have even unistalled and reinstalled the driver on the PC 3 x to see if this helps. Still no image! Just a black screen. The creative website is not very inspiring and I can not find an answer. It is a Creative Live Effects.

If anyone can help I'll be very grateful!

Quincy_3

Within the options you can set the brightness, Also is theie enough light in the room, any kind of cap? and did you install the software correctly, ie put the cable in when asked and what OS are you using XP?

flutterbybutterfly

Yep, brightness is all fine - adjust all controls but to no avail. There is plenty of light - 2 windows! (There aren't even shadows - it's literally black screen). Have installed software 3 x and it works on laptop so I don't think it is installing error from me. Using XP media centre edition - any more thoughts??

Quincy_3

Just try changing the USB connections, for a mo :think:

flutterbybutterfly

Quincy wrote:

Just try changing the USB connections, for a mo :think:

do you mean put the USB lead in the different USB sockets?

Quincy_3

flutterbybutterfly wrote:

do you mean put the USB lead in the different USB sockets?

Yes...........

flutterbybutterfly

Quincy wrote:

Yes...........

Sorry

Yes I've tried that. Lots of peeps pn creative forum having same "black screen" probs with no real answers coming forward from creative. One suggestion is to upgrade my USB device driver??? I only a novice ont he techie stuff so how do I do that?

Quincy_3

http://www.creative.com/ Try here for support or and downloads and updates.

KatC_2

I Knew someone with a problem like that but it was a different webcam,Turns out it was the pc because it worked fine on my old pc.Not alot of help but hey you never know