A little buyer's dilemma... what would you do?

Timmne

kms26 wrote: »

You said your a seller too? What would you do/say?

This is the thing - I would feel really annoyed that the buyer had got in touch over 'just' a fiver! Obviously as the buyer, I am out of pocket by a fiver and still (if I don't do anything about it) have no item!

foxy-roxy

How have you got on? Did you email the seller?

Timmne

foxy-roxy wrote: »

How have you got on? Did you email the seller?

Thanks for asking - yes, I've just emailed him/her. I've just told them that it's damaged and would like a suggestion as to where to go from here. It does state on the auction that they don't accept refunds but I guess I have statutory rights here - is that right?

They have >750 feedback, 100% positive so they don't appear to be doing this very often! In fact one or two of the first page's responders comment on how well packaged their goods were!

jamesparker_2

Hi there I must say one thing here for you that the most of the items you see on the online auction websites are not accurate only the best sites give you the best services and quality! ebay is a quality site but you cant trust until you buy any thing from the seller!
You bought that thing just for 2 pound which is i think not god but anyways next time you should check the profile of that seller and check the feed back carefully!
Cheers!

Timmne

Morning all,

He's written back and offered a £1 refund. Bearing in mind I can't use the item, £1 is purely going to go towards the £5-7 I'll have to spend at a retailer.

Problem is, it wasn't his fault it was knackered by RM! He did point out that it was in mint condition in the photo on the listing so he does have a point!

Any advice please helpful people?

Thanks :beer:

pinkshoes

How much will it cost to send it back to the seller? (recorded delivery...)

Timmne

It's dead light so probably a quid - maybe £1.50?

spikescot2005

It would still be in mint condition if the seller had packaged it properly for sending.

I would start a paypal dispute, send item back to seller and get a full refund. Its not your fault it arrived damaged and if it wasn't packaged correctly its not Royal Mails fault either. That leaves one person the seller.

foxy-roxy

spikescot2005 wrote: »

It would still be in mint condition if the seller had packaged it properly for sending.

I would start a paypal dispute, send item back to seller and get a full refund. Its not your fault it arrived damaged and if it wasn't packaged correctly its not Royal Mails fault either. That leaves one person the seller.

Exactly!! There is no point in him saying it was in mint condition when it was still in his posession, he is responsible to get items to you in the condition he advertised, that's the service you are paying for.

Timmne

So is the concencus that I should insist on him accepting the item back then?