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Natwest Annoyance!
Lindsay_C
Posts: 100 Forumite
Just phoned Natwest and am now trying to calm down :mad:
I have an Advantage Gold account with them, and i have now been charged £28 for them taking the £12.95 out on the 29th when i get paid on the 30th. I just spoke to an advisor who told me that charges come out 21 days after the statement date, and that i could change the statement date - if i'd have known this i would have done!! I then went through to another department to talk about the £28, and he was just saying that it's always been the 29th since March (?) and that i haven't complained before, well i haven't been charged £28 for their charges before! He started saying that i had, which i know full well i haven't - other things coming out before they should perhaps, but not this.
Do you think i should write a letter of complaint seeing as i didn't know i could change the statement date and that its 21 days after the statement that charges come out? Surely i should have been told this! :eek:
I have an Advantage Gold account with them, and i have now been charged £28 for them taking the £12.95 out on the 29th when i get paid on the 30th. I just spoke to an advisor who told me that charges come out 21 days after the statement date, and that i could change the statement date - if i'd have known this i would have done!! I then went through to another department to talk about the £28, and he was just saying that it's always been the 29th since March (?) and that i haven't complained before, well i haven't been charged £28 for their charges before! He started saying that i had, which i know full well i haven't - other things coming out before they should perhaps, but not this.
Do you think i should write a letter of complaint seeing as i didn't know i could change the statement date and that its 21 days after the statement that charges come out? Surely i should have been told this! :eek:
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Comments
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Just phoned Natwest and am now trying to calm down :mad:
I have an Advantage Gold account with them, and i have now been charged £28 for them taking the £12.95 out on the 29th when i get paid on the 30th. I just spoke to an advisor who told me that charges come out 21 days after the statement date, and that i could change the statement date - if i'd have known this i would have done!! I then went through to another department to talk about the £28, and he was just saying that it's always been the 29th since March (?) and that i haven't complained before, well i haven't been charged £28 for their charges before! He started saying that i had, which i know full well i haven't - other things coming out before they should perhaps, but not this.
Do you think i should write a letter of complaint seeing as i didn't know i could change the statement date and that its 21 days after the statement that charges come out? Surely i should have been told this! :eek:
No, I don't think you would stand a chance at a refund and I would add that the advisor should have said that the change would take effect two months later since the charging period would already have started.
Time to reclaim the charges.0
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