hi, can anybody help with ppi claim back.

laverslomax

Hi, I had car finance from welcome car finance in 2005 and i believe was missold the ppi, i have sent my first letter detailing why i believe i was missold the policy. today i have had a letter asking for more information, they have sent me a questionaire asking;when did you first become aware that i had a complaint, :in your own words give us the exact reason for your complaint, :what do you remember from the time you took out the policy, :what documentation were you given when you took out the policy, please provide details of your job and any oher ppi,s at the time the policy was taken out. do i have to fill the form in , or would it help my claim, in my first letter i stated the reasons for my claim also should they not have some of the details on their records. any help would be much appreciated.

di3004

laverslomax wrote: »

Hi, I had car finance from welcome car finance in 2005 and i believe was missold the ppi, i have sent my first letter detailing why i believe i was missold the policy. today i have had a letter asking for more information, they have sent me a questionaire asking;when did you first become aware that i had a complaint, :in your own words give us the exact reason for your complaint, :what do you remember from the time you took out the policy, :what documentation were you given when you took out the policy, please provide details of your job and any oher ppi,s at the time the policy was taken out. do i have to fill the form in , or would it help my claim, in my first letter i stated the reasons for my claim also should they not have some of the details on their records. any help would be much appreciated.

Hello and welcome.

This is now a normal procedure by the main of them.

However, not everyone completes them, for instance if your finance is still active they should still hold all your details anyway, or if you do complete the form, answer to the best of your knowledge and/or ask them to refer to your letter and the details they should still hold on you.

They must still comply by 8 weeks.;)

Good luck.

laverslomax

hi, and thankyou fo your reply, i have just one question, in the box "when did you first become aware that you had a complaint" I only knew about reclaiming ppi,s through money saving expert, what would be the best thing to say..thanks again...

di3004

laverslomax wrote: »

hi, and thankyou fo your reply, i have just one question, in the box "when did you first become aware that you had a complaint" I only knew about reclaiming ppi,s through money saving expert, what would be the best thing to say..thanks again...

With pleasure.

You just write "I only recently became aware of the mis selling of the PPI since finding this out from the online media" this is fine.;)
Good luck.

laverslomax

Excellent, i will send that off tomorrow, and see what happens, this is a great website, i used it last year to claim over £2K of bank charges back for my hubby...once again thankyou for being so helpfull..

di3004

laverslomax wrote: »

Excellent, i will send that off tomorrow, and see what happens, this is a great website, i used it last year to claim over £2K of bank charges back for my hubby...once again thankyou for being so helpfull..

Wow well done on your hubby's bank charges :T:T:beer: and well done to you for sorting this out for him, great work.:beer:

Your very welcome.:AXXX

Yes its a wonderful site indeed.:beer:

laverslomax

Hi, just a quick update,
I posted the questionaire back to welcome finance along with copies of other letters already sent to them, on the 5/11/09 , they signed for the delivery on the 7/11/09, now today 21/12/09 i have received a letter to say they never received the documents in question and are therefore closing the claim.... eventhough on the 19/11/09 they sent me a letter to say that they are still investigating the issues raised....
Any suggestions ! please.....

marshallka

laverslomax wrote: »

Hi, just a quick update,
I posted the questionaire back to welcome finance along with copies of other letters already sent to them, on the 5/11/09 , they signed for the delivery on the 7/11/09, now today 21/12/09 i have received a letter to say they never received the documents in question and are therefore closing the claim.... eventhough on the 19/11/09 they sent me a letter to say that they are still investigating the issues raised....
Any suggestions ! please.....

I would copy the postal receipt from recorded delivery and copy the signed for 7/11/09 and state you want your complaint finalising immediately or you will have no option than to go to FOS and also make a complaint for not treating you fairly to the FSA. Don't forget to send by recorded delivery again.

Good luck

laverslomax

Hi, Great, thankyou for that , I have got those already to post today along with a letter stating what you have recommended.
Do think it may be worth giving them a call also, this company are unbelieveable , they really dont seem to know what they are doing.... dosn,t seem to be any communication between them !:mad:

di3004

laverslomax wrote: »

Hi, Great, thankyou for that , I have got those already to post today along with a letter stating what you have recommended.
Do think it may be worth giving them a call also, this company are unbelieveable , they really dont seem to know what they are doing.... dosn,t seem to be any communication between them !:mad:

Hi there

Yes give them a call - as well.
Good luck.;)

laverslomax

:jHi all, after sending all 3 template letters to welcome car finance , the last one giving them 14 days from the 20th of january 2010 to give a final answer, I have today had a letter stating that although they do not agree with our assertions , they are as a gesture of goodwill going to refund the full PPI plus associated interest + 8 %, in full and final settlement of the matter..........yip pee
A WHOPPING £3807.89...
I WOULD LIKE TO SAY A HUGE THANKYOU TO di3004 for her advice, and to anybody else claiming do not give up!:beer::T