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Reconnection charge

Wkdwill
Wkdwill Posts: 825 Forumite
in Phones & TV
A few months ago I accidentaly cancelled my DD so we were late in paying our BT bill, before we had chance to pay it they disconnected my phone, I still had use of the broadband though, after paying the bill they reconnected it back again, so this month I got my bill and it said I had a one off charge of £17.25 after reading through my bill, they charged me for reconnecting the phone.

Can they do this, I was never told I would be charged for this, I knew I would be charged £7.50 for late payment but not £17.25 aswell.

Comments

  • KimYeovil
    KimYeovil Posts: 6,156 Forumite
    1,000 Posts Combo Breaker
    Everyone and their dog knows there is a reconnection charge.
  • Wkdwill
    Wkdwill Posts: 825 Forumite
    KimYeovil wrote: »
    Everyone and their dog knows there is a reconnection charge.

    Well obviously not seeing as I didnt know.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    TBH, I'd say £17.25 (OK, £24.75 in total) is very cheap in the circumstances.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • Wkdwill
    Wkdwill Posts: 825 Forumite
    Heinz wrote: »
    TBH, I'd say £17.25 (OK, £24.75 in total) is very cheap in the circumstances.

    Not when you dont have much money to start with, thats half my quartly bill.
This discussion has been closed.
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