tesco selling out of date food

1888

missus bought her self a four pack of choc chip muffins this morning , just went to have one each when she noticed the bb date is oct29 , still have receipt ,tried to fone store but no reply, will take in tomorro morning but where do i stand wae them, any tips????

tanith

I am sure they will apologise and either refund or ask you to choose a new pack... Tesco are very obliging when it comes to mistakes on their part...

neilmcl

Tesco's will refund you no problem as long as you have the receipt. BTW best before date doesn't mean the produce is out of date and is different from the sell by date. So if it does have a sell by date and you bought it on or before this then in reality Tesco have done nothing wrong.

1888

its best before date,bought today 1nov, bb date 29oct. thought they did a double your money thing????

Esqui

1888 wrote: »

its best before date,bought today 1nov, bb date 29oct. thought they did a double your money thing????

Huh?

They will give you a refund or swap for another one. I don't know what 'double your money' thing you're thinking of..unless your Tesco has a Play Your Cards Right section

MUMMYTO2BOYS

Double the difference is if they overcharge for an item.

Incidently, did you really expect someone to answer when you phoned the store on a Sunday night?

tbw

The butchery manager in my local Tesco told me that it is Tesco policy to replace and also refund the full cost if they accidentally sell you something after its use by date. This was when I took back a couple of packs of sausages that I had bought for a barbeque that I intended to have the same day - when I took the packs out of the fridge to cook I realised that they were 3 days past their date. I wasn't expecting anything other than a refund and was surprised when I got both - this was some time ago and policy may have changed (even if he was right at the time!).

1888

yes i was expecting an answer as its open 24hrs,anyway we got two items back from customer services.

Esqui

24 hour Tesco stores are only open 24 hours Monday to Friday. Sunday trading restricts them to 6 hours on Sunday

sarahg1969

tbw wrote: »

The butchery manager in my local Tesco told me that it is Tesco policy to replace and also refund the full cost if they accidentally sell you something after its use by date.

The OP's muffins have a best-before date on them, though, not a use-by date.

Personally, unless I was going back anyway, I'd have just eaten them, for the sake of a couple of days. They'd have been fine.

NotQuiteNorbert

Esqui wrote: »

24 hour Tesco stores are only open 24 hours Monday to Friday. Sunday trading restricts them to 6 hours on Sunday

I suspect the OP might be up here in Scotland. 24 hour Tesco stores are open 24 hours 7 days a week up here.