Car Insurance Claim Time

lisyloo

Anecdotally I have certainly heard of cases where the person was not offered insurance.

With a choice between a free, no liability car hire and one where I have to pay for insurance then I'd rather have the former if it was available.

But I'd also be chasing the repairer for alternative solutions to the repair.
BTW - I have been delayed by retailers who had a problem with their line of credit and did not want to admit it to customers.

Christopher7

dacouch wrote: »

Thats not accurate, some providers not all provide the cover.

Have you read the posts from the people on the Drive Assist 50/50 thread that you are arguing with me on. If you had then you would see there are some people on there who are out of pocket thanks to Credit Hire. You would also see a post from DM Saver who luckily for her is an informed consumer and had the sense to question the Drive Assist customer service operator who informed her there is a chance she could be liable.

There are plenty of other threads on MSE and other forums about DA and other Credit Hire companies. If you would like I can post links to people who have been requested to pay £5000+ by a credit hire company when there were problems.

Credit Hire companies have their uses, but to state that accros the board the credit hire companies have an insurance policy that means the customer will never pay for the credit hire is not good advice. As you well know (Or should) as it looks like you work for Helphire or possibly DA that the whole principle of credit hire is that the customer is ultimately repsonsible for the credit hire which is why they sign a credit hire and is how the credit hire companies are allowed to recover the costs from the third party (As you stated there are some CR companies that will provide insurance or offer it as an extra cost to protect against it).

If possible it is often best to get the other drivers Insurer to provide a hire car at their cost

Fair point, and its important that you check that the provider does offer this cover before you accept a car.

dacouch

Here is someone that had a problem with a credit hire company http://www.honestjohn.co.uk/forum/post/index.htm?t=71320&m=818869&v=e

brazilianwax

Takes upwards of 16 weeks to get a bumper for a Mitsubishi Evo 9 from Japan

You just have to wait sometimes

Christopher7

brazilianwax wrote: »

Takes upwards of 16 weeks to get a bumper for a Mitsubishi Evo 9 from Japan

You just have to wait sometimes

EmmaJane

Ring the insurer or garage and ensure they have escalated your order to 'VOR' (Vehicle Off Road). Vehicle manufacturers will prioritise these orders first, so make sure you are on this list.

The garage may be reluctant too, as they will probably have to waive their cut of the discount but i think you have a right to demand this.

emma_jane_5

Thanks for all your swift advice.
This is a great forum.
I have been chasing up today and demanding answers.
The wait will be a while longer due to manufacturer imports.
Things are getting sorted now that I have demanded action.
Thanks very much all.