Tesco Internet Saver - new payee

Dagobert

To-day, I tried to enter a new payee using the pinsentry device and I got the following error message at the final stage (after submitting the number produced by the device):

We’re sorry but the service is temporarily unavailable. Please log off and try again later.

This also happened to me last week.


Adding payees never used to be a problem. Is this happening to anyone else?

Milarky

Never happened to me - but only because I have avoided adding payees altogether since the card readers were introduced by Tesco. Is the phone-up alternative not still available after the issue of a card reader? Otherwise, can't you shunt out to another existing payee (eg bank account) first, and then foward to the desired destination account?

(NB I have just made a successful payment from LTSB to Halifax to cover the SO to regular saver which - being internal - goes out on a Sunday this month. I was most impressed!)

Dagobert

What the hell are you doing up at this time of day on a Sunday?

I wanted to make the payment to Halifax r/s from Tescos. I ended up re-routing the FP via FirstDirect.

Wow! - I am bowled over: FP from TSB on a Sunday?

I just tried a test payment to HSBC - arrived. I don't think your TSB -> Halifax payment being immediate has anything to do with it being "internal"; it simply was a FP.

SnowMan

Dagobert wrote: »

To-day, I tried to enter a new payee using the pinsentry device and I got the following error message at the final stage (after submitting the number produced by the device):


This also happened to me last week.


Adding payees never used to be a problem. Is this happening to anyone else?

Yes this has happened to me and someone else I know. It is a known bug with their on-line software I understand.

Seems to commonly happen where you set up a payee on a new account having had an old account with them too with the same payee. Although I think there are variations on this.

From their side it looks like the payee you have tried to set up has already been set up so when you try and set it up again it won't allow you. From your side you can't see or send money to the payee and you get the error messsage you got when you try and set it up again.

Only way to resolve it is for THEM to delete the old payee (the one you can't see) which leaves you free to set it up again.

Therefore you need to ring them up (I'm not sure which number). You need to tell them you know from others it is a known bug and eventually you will end up being transferred to someone who has come across it before and they can clear the account.

You can usually set up a completely new payee (one you've never used with any Tesco account) it is just this individual payee that will cause problems until you ring them up.

Good luck.

Dagobert

SnowMan wrote:

Seems to commonly happen where you set up a payee on a new account having had an old account with them too with the same payee.

Indeed, this was the case.

Ding! I had totally forgotten about this. It happened to me before months ago. But the non-descript error message didn't trigger my memory.

Speculator

I had the same problem so I phoned tesco finance 01413088028 (got no. from http://www.saynoto0870.com/) and luckily the first person I spoke to knew about the problem and deleted the old payees.

Milarky

On the subject of Lloyds faster payments on the weekend, I just noticed they date the outgoing payment to the next working day (just as with weekend faster payments in)

Pontentially, therefore, you can pay out £7000 per account on a Saturday to (say) Tesco's account, then turn it round on a Monday and you will benefit for the two days it is in Tesco but not debited to the Lloyds account

i.e. a 'profit' of £1.15