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Egg Money account
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starM
Posts: 1,464 Forumite
in Credit cards
Hi, I have an Egg Money Card. My last bill was produced on 09/10/09 and had a balance of £25.77. Egg should take out full payment from my bank account.
After 9th Nove, I had refunds totalling £21.88 so Egg has only taken out £3.89 bu direct debit.
Now I am getting missed calls from Egg collection. I have rang them and they told me everything is in order and refunds has covered the full payment needed. An hour later, I get a text message saying to login to Egg website, an urgent message is waiting for me.
I logged in and says, my payment is ovedue - contact Egg collection. Rnag again, a gentlement told not to worry it was sent in error - account is uptd.
I am abit worried because I gave my card details out and should be expecting some purchase to go through tottaling £400.
Also do you think they will charge me late payments or int on my next statement because of there fault?
MS
After 9th Nove, I had refunds totalling £21.88 so Egg has only taken out £3.89 bu direct debit.
Now I am getting missed calls from Egg collection. I have rang them and they told me everything is in order and refunds has covered the full payment needed. An hour later, I get a text message saying to login to Egg website, an urgent message is waiting for me.
I logged in and says, my payment is ovedue - contact Egg collection. Rnag again, a gentlement told not to worry it was sent in error - account is uptd.
I am abit worried because I gave my card details out and should be expecting some purchase to go through tottaling £400.
Also do you think they will charge me late payments or int on my next statement because of there fault?
MS
0
Comments
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refunds count towards payments on egg.
Furthermore it's their responsibility to take the correct amount by DD.
These are just errors in automated systems so I wouldn't worry.0 -
Yeah, egg are beggars for contacting you over anything even slightly unusual. I feel I know most of the egg staff personally, I talk to them so much! Nice people though, so it's no big deal.0
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