Egg Money account 31 October 2009 at 12:23PM edited 30 November -1 at 1:00AM in Credit Cards 2 replies 656 views

starM

Hi, I have an Egg Money Card. My last bill was produced on 09/10/09 and had a balance of £25.77. Egg should take out full payment from my bank account.

After 9th Nove, I had refunds totalling £21.88 so Egg has only taken out £3.89 bu direct debit.

Now I am getting missed calls from Egg collection. I have rang them and they told me everything is in order and refunds has covered the full payment needed. An hour later, I get a text message saying to login to Egg website, an urgent message is waiting for me.

I logged in and says, my payment is ovedue - contact Egg collection. Rnag again, a gentlement told not to worry it was sent in error - account is uptd.

I am abit worried because I gave my card details out and should be expecting some purchase to go through tottaling £400.

Also do you think they will charge me late payments or int on my next statement because of there fault?

MS

lisyloo

refunds count towards payments on egg.
Furthermore it's their responsibility to take the correct amount by DD.

These are just errors in automated systems so I wouldn't worry.

Mozette

Yeah, egg are beggars for contacting you over anything even slightly unusual. I feel I know most of the egg staff personally, I talk to them so much! Nice people though, so it's no big deal.