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Been given the run around with cashback!!!

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I bought the Mrs an engagement ring at the start of January this year. A pretty big purchase so the cashback on offer (12.5%) was an incentive for me to make the purchase from their website.

When I made the purchase through wepromiseto.co.uk it tracked and validated within a matter of days which was great!

My problem is that I have still yet to receive a penny of the cashback and its still showing as only validated. Its almost 10 months now since I've made the purchase and both wepromiseto and h samuel are giving me the run around every time I contact them.

What else can I do? I could really be doing with the cashback I was promised as its coming up to Christmas!

Thanks

Comments

  • birchy
    birchy Posts: 131 Forumite
    FizzleWizzleUK,
    wepromiseto (not) have got thier a!s covered section 19 in T&C

    19. You are not entitled to a Cashback Reward in respect of Approved Transactions for which We do not receive the whole of the commission due from the Participating Retailer.

    Whats thier excuse?
  • LeedsBS
    LeedsBS Posts: 12 Forumite
    eggsssssssss
  • Finally got this resolved 10 months after the original purchase.

    Hoping to get cashback at the start of next month when the new payment cycle comes around.
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