Nationwide Mobility mis-sold a bath lift - help

pipkin71

Garetha wrote: »

They've now, this week, sent an 'inspector' to report on the bath. He confirmed to me on the phone that all the suckers did not work on the bath surface.
I'm waiting for confirmation that they will refund the full amount paid for the bath lift that doesn't work - plus costs and compensation. Otherwise it's a small claims action or a national newspaper or both.
At least Paul Morris, director of Nationwide Mobility, is taking an interest and may not relish the adverse publicity of fleecing a dying man. (My dad is currently in hospital receiving treatment for cancer)

Hope you're dad's ok, Garetha.

Out of interest, can I ask what you're seeking compensation for?

If the suckers aren't connecting, perhaps they will simply replace them, if that would solve whatever the problem was???

Garetha

pipkin71 wrote: »

Hope you're dad's ok, Garetha.

Out of interest, can I ask what you're seeking compensation for?

If the suckers aren't connecting, perhaps they will simply replace them, if that would solve whatever the problem was???

The bath surface doesn't work with suckers the surface is deliberately uneven.
A new bath could be another solution! But that leaves a slippery bath surface for other users. My dad just wants to ditch this company!

Chasing an organisation which doesn't care is hard work! My dad tried and failed. I tried and failed until we threatened to take it further. I live 6 hours away - a 600 mile round trip and I had to make a special visit to establish the problem.

Dad is back home for the time being - supported by regular carers to help him through his day.

Garetha

In my search for evidence that the suckers should all work I've just found the following on the manufacturers website:

CAUTION!
The seat may slip if the suction cups do not
adhere properly.
Before you use the bathlift, make sure that it
is securely positioned and cannot tip over

What a find! I don't think Nationwide Mobility will be able to wriggle out of that one!

Garetha

Nationwide Mobility have at last agreed to refund the £595 cost of the Beluga Bath Lift which their salesman said would work, knowing full well that there would be problems.
They denied responsibility for months and only caved in when I started threatening the courts. I'd like to think they've been following this thread too.

The reality of this organisation is worse (I've not mentioned this before to avoid compromising the negotiations) - these bath lifts - identical make / model are only £320 elsewhere - brand new! No doubt other mobility items they sell are up to double the price of their competitors.

Thanks to all who responded with helpful advice.