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Postage Charges for refunded item! Please help!
CERIandMATT
Posts: 2 Newbie
I'm looking for some advice so hope someone can help!
My husband ordered a tension band online. The item was £9.99 and he requested next day delivery @ £5.49.
When the item arrived it was faulty so he contacted the company for a refund.
We checked with out bank account and the company had actually charged us £15.94 an addition unexplained 46p.
Also the package was delivered by standard first class post (which is advertised on their website @ £1.99) so again feel like we were overcharged for postage again!
The company have now only refunded £9.99.
I was wondering where we stood with this, especially as the item was faulty and we were overcharge?
Thanks in advance
Ceri & Matt
My husband ordered a tension band online. The item was £9.99 and he requested next day delivery @ £5.49.
When the item arrived it was faulty so he contacted the company for a refund.
We checked with out bank account and the company had actually charged us £15.94 an addition unexplained 46p.
Also the package was delivered by standard first class post (which is advertised on their website @ £1.99) so again feel like we were overcharged for postage again!
The company have now only refunded £9.99.
I was wondering where we stood with this, especially as the item was faulty and we were overcharge?
Thanks in advance
Ceri & Matt
0
Comments
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If it's faulty they must refund you the full amount including any delivery charges.0
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Thanks neilmcl! Postage now refunded! ;D
Ceri0
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