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British Gas bills for £0.00!!
hairbrain05
Posts: 418 Forumite
in Energy
Sorry long story about British Gas!
When we moved in we set up direct debits for dual fuel & provided initial meter readings... after a month or 2 we noticed we'd only paid for electricity... called British Gas via annoying call centre & was promised call back after long discussion trying arrange new direct debit....
Didn't receive any call back.. called again..... promised another call back...... no call. Eventually it was nearly 6months since moving in. Emailed them this time... had conversation with someone at British Gas - gave them a reading & our initial reading again as they'd lost it. They provided a costing & I paid it to date with promise new direct debit would be set up.
Now another few months have passed & no direct debit - we've received paper bills though - for £0.00!!!
Finding it so frustrating to deal with the call centre... given they are billing us for £0.00 should we bring it to their attention....or........?
When we moved in we set up direct debits for dual fuel & provided initial meter readings... after a month or 2 we noticed we'd only paid for electricity... called British Gas via annoying call centre & was promised call back after long discussion trying arrange new direct debit....
Didn't receive any call back.. called again..... promised another call back...... no call. Eventually it was nearly 6months since moving in. Emailed them this time... had conversation with someone at British Gas - gave them a reading & our initial reading again as they'd lost it. They provided a costing & I paid it to date with promise new direct debit would be set up.
Now another few months have passed & no direct debit - we've received paper bills though - for £0.00!!!
Finding it so frustrating to deal with the call centre... given they are billing us for £0.00 should we bring it to their attention....or........?
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Comments
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Keep the meter reading from when you first move in and ask to speak to a manager.
Just explain that this is your X amount of time phoning and you would like this dealt with.His Heart Proved He Was A RedSuarez, SuarezWe Bought The Lad From AmsterdamWe Know He's Not a Chelsea Fan.Fernando Torres = El Judas0 -
Why not email again? It worked last time.Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️0
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If you haven't used any gas (we don't during the summer), then you will get a bill for £0.00
However, as you want to pay monthly by DD, and that is not being collected, there does seem to be an error.
You have tried to bring this to their attention, but it hasn't been reolved.
Raise this as a complaint with British Gas - details of how to do this are on the bill."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
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Hairbrain05, I spoke to a lovely guy yesterday at BG, I can give you his personal work number, he sorted out my problems with my meter readings, do you want me to PM you?0
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They are a PAIN to deal with.
I left & went to edf instead, worked out cheaper for us as well.0
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