John Lewis - Customer Service / Guarantee

makapo

moonrakerz wrote: »

In this case the first response from the retailer (unless he is very lucky) will be:- "you broke it", he will have great difficulty disproving that if he then decides to use SoGA and takes it to Court !

The onus is on the retailer in the first six months after purchase. The OP stated the laptop was bought 3 months ago. So if JL declined to repair/replace, the OP could take them to court and JL would need to show that it was unlikely to be a manufacturing fault.

But in practice, if a repair/replacement is refused, it would probably be pointless to go to court as it probably wouldn't be refused unless JL were confident that it wasn't a manufacturing fault. Only my opinion.

vyle

makapo wrote: »

The onus is on the retailer in the first six months after purchase. The OP stated the laptop was bought 3 months ago. So if JL declined to repair/replace, the OP could take them to court and JL would need to show that it was unlikely to be a manufacturing fault.

But in practice, if a repair/replacement is refused, it would probably be pointless to go to court as it probably wouldn't be refused unless JL were confident that it wasn't a manufacturing fault. Only my opinion.

They'd usually send it to Toshiba first and see what they say.

neilmcl

vyle wrote: »

They'd usually send it to Toshiba first and see what they say.

Who would probably send it back stating stating they've had no other incidents where this has happened due to a manufacturing defect therefore customer damage.