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In this case the first response from the retailer (unless he is very lucky) will be:- "you broke it", he will have great difficulty disproving that if he then decides to use SoGA and takes it to Court !
The onus is on the retailer in the first six months after purchase. The OP stated the laptop was bought 3 months ago. So if JL declined to repair/replace, the OP could take them to court and JL would need to show that it was unlikely to be a manufacturing fault.
But in practice, if a repair/replacement is refused, it would probably be pointless to go to court as it probably wouldn't be refused unless JL were confident that it wasn't a manufacturing fault. Only my opinion.
The onus is on the retailer in the first six months after purchase. The OP stated the laptop was bought 3 months ago. So if JL declined to repair/replace, the OP could take them to court and JL would need to show that it was unlikely to be a manufacturing fault.
But in practice, if a repair/replacement is refused, it would probably be pointless to go to court as it probably wouldn't be refused unless JL were confident that it wasn't a manufacturing fault. Only my opinion.
They'd usually send it to Toshiba first and see what they say.
They'd usually send it to Toshiba first and see what they say.
Who would probably send it back stating stating they've had no other incidents where this has happened due to a manufacturing defect therefore customer damage.
