key not working help

stokefan

i have recently set about changing suppliers and am in the process of doing so.

but i just went to top up my electric key, then i put it in the meter, the meter bleeped a few times, but the credit hasnt gone on,

now i believe i have to pay 7 quid for a replacemnt key? and will they credit my card with the top up i have just put on??

my question is when i get the change date of my supplier, what happens to the remaining credit???

im concerned that im going to have loads of credit and lose it all??

stokefan

any one have any idea

markharding557

you will have to tell your supplier that the key they supplied you with does not work.
they may send someone to reset the meter if you have no credit.
the money already paid will go to your account but will not show on the meter,when changing supplier they will refund any moneys owed or send a bill if you owe any

stokefan

markharding557 wrote: »

you will have to tell your supplier that the key they supplied you with does not work.
they may send someone to reset the meter if you have no credit.
the money already paid will go to your account but will not show on the meter,when changing supplier they will refund any moneys owed or send a bill if you owe any

cheers, how will they say whether i owe any money?? i have been on prepay meter since moving in?

i have rang them, they have told me to buty a new key given me a number to quote and put the top up credit on my new key

so will that stay on my meter when i switch suppliers or will it all be reset on the day of the change over
thanks for all your help