Homebase nectar rip off!!

candygirl

My Mum recently bought a kitchen for 5k from Homebase, and only got 1000 nectar points added to her account, when it's supposed to be 2 points per pound spent:rolleyes:
Apparently Homebase only put a total of 1000 points per sale on your card.There was nothing in the shop to make customers aware of this:mad:

Dave101t

5k points buys you a crap book, if your lucky.

candygirl

Dave101t wrote: »

5k points buys you a crap book, if your lucky.

the point is she wanted the points added according to how much she spent.She only got points for £500 not £5000:mad: I just want other peeps to be aware of the 1000 point limit;)

Lynsey

Is there a limit of 1000 per tranaction??
Good that you have pointed this out as not EVERYONE will be aware.
I'm not a big Nectar spender TBH.
Possibly split purchases where possible if you are concerned about building points up.

Lynsey

baby_fuzz

http://www.homebase.co.uk/webapp/wcs/stores/servlet/HomebaseStaticPageSecondLevel?langId=-1&storeId=20001&includeName=HBCustomerServiceArticles/nectar.htm

confirmed in writing on the homebase website.
good spot candygirl

hairy_g

candygirl wrote: »

My Mum recently bought a kitchen for 5k from Homebase, and only got 1000 nectar points added to her account, when it's supposed to be 2 points per pound spent:rolleyes:
Apparently Homebase only put a total of 1000 points per sale on your card.There was nothing in the shop to make customers aware of this:mad:

How recently?...read the returns policy, you have 30 days to change your mind.
send it back?......rebuy it in lots of £500?

Lynsey

hairy_g wrote: »

How recently?...read the returns policy, you have 30 days to change your mind.
send it back?......rebuy it in lots of £500?

Brill............just informing them of your plan of attack may make them add the points rather than causing extra work.

Lynsey