Payment refused although money to cover bill

Smiley_Mum

I just tried to pay a bill online, to a credit card, using my Visa Debit card and when I went through the password stage I got a notice stating that the bank had refused to pay it as my ceiling limit had been reached. Never had that before, I though I could pay any amount or am I limited to £300 a day like with the ATM. When I tried again it said the same amount had already been submitted and asked if I wanted to continue. Anyone else had this?

Dabooka

I wish I could be more helpful, but in truth I've never had a problem doing just that. I wonder if it's linked to the type of account used. Does a lesser amount still go through? Other than calling the bank, I'm unsure what else to try, and that's always my last resort!

Paul_Herring

I'm assuming that you've never tried to pay that much using your Debit card before? (Or at least not for a while.)

Just ring your bank up to let them know that the payment would be a legitimate one, and ask them how to increase the limit.

Also get them to confirm (get the name of the person you speak to, and the date/time) whether or not the first request actually went through or not, since you appear to be getting two different replies from your internet banking.

Smiley_Mum

I called the bank and the credit card company and they both said that they couldn't access their systems at that moment as they were both down. I haven't tried to make a payment that big for a while, just want to clear it off before Christmas. I am just going to see if the payment clears and if it doesn't I will just make two smaller payments to cover it instead of the one. Hopefully, it should be ok. Thanks again for your quick replies, appreciate it.