Suing a holiday company, getting money back..

desperateforahome

I understand what you are all saying, however when we spoke to lowcost over in spain they told us they would reimburse our telephone calls, and taxis and would assess it for compensation.
Then now we have complained they ignored this.
I took the name of every person I spoke to, I have an itemised bill of every phone call, on the way I hope I was on the phone for 30mins we asked the woman to speak to the driver in spanish to tell him our situation so it was a lengthy and rather frustrating phone call, and it cost me over £10!
The driver charged us 20 euros each, and the lady on the phone to us said she had made a note of it on her system as she had personally negotiated with him over the phone....

An now theyre not willing to do anything?!
An the people who are saying we should have just got taxis to the airport and back....the airport was 2 hours away...it would have cost a bomb, we were all inclusive so we didnt take much with us in the first place, and its a good job we didnt get taxis to the airport because now they are refusing to pay the things!!!!

isplumm

desperateforahome wrote: »

I understand what you are all saying, however when we spoke to lowcost over in spain they told us they would reimburse our telephone calls, and taxis and would assess it for compensation.
Then now we have complained they ignored this.
I took the name of every person I spoke to, I have an itemised bill of every phone call, on the way I hope I was on the phone for 30mins we asked the woman to speak to the driver in spanish to tell him our situation so it was a lengthy and rather frustrating phone call, and it cost me over £10!
The driver charged us 20 euros each, and the lady on the phone to us said she had made a note of it on her system as she had personally negotiated with him over the phone....

An now theyre not willing to do anything?!
An the people who are saying we should have just got taxis to the airport and back....the airport was 2 hours away...it would have cost a bomb, we were all inclusive so we didnt take much with us in the first place, and its a good job we didnt get taxis to the airport because now they are refusing to pay the things!!!!

Then do as I suggest & write letter like I suggested ... send recorded delivery - for the 20 euro you can claim for that - mention the name of the person who you spoke to ... add the telephone call (one line) - point them to itemised bill.

Put letter up here before posting - remove names though ... then we can review for you.

Mark
Mark

r18rws

They probably dont understand what you want! At the moment its taken us all quite a bit to see what the problem is because of the original post being rushed and full of emotion.

If the 4 pager complaint was the same then they are probably still wondering!

Short concise complaint - ask for what you are due back, cost of calls, cost of taxis in between the hotels, and a small token payment for the hassle.

If you put it to them like that they may see what you actually want and respond with somehting sensible.

HTH

Rich

isplumm

r18rws wrote: »

They probably dont understand what you want! At the moment its taken us all quite a bit to see what the problem is because of the original post being rushed and full of emotion.

If the 4 pager complaint was the same then they are probably still wondering!

Short concise complaint - ask for what you are due back, cost of calls, cost of taxis in between the hotels, and a small token payment for the hassle.

If you put it to them like that they may see what you actually want and respond with somehting sensible.

HTH

Rich

same as what i have been saying - make it simple, to the point, clearly explaining what you want & the next steps

Mark