Virgin Media 50Mb Broadband Upgrade "SCAM"

TonyElyod

I have completed the upgrade on VM website from 20Mb to 50mb by way of a "quick Install"..(You swop your Modem).
Now I have received letter confirming engineers visit & charges of £65.00.
Its a 3 min job!!!

TOTAL SCAM ME THINKS!!!

Speaking to VM on phone "thats how its done sir !!"...Cant get any info from Team ManAgers either..
Any advice info would be appreciated.
Thanx

robnye

did you read the T's & C's, before hitting the upgrade button?

parallax_20

TonyElyod wrote: »

I have completed the upgrade on VM website from 20Mb to 50mb by way of a "quick Install"..(You swop your Modem).
Now I have received letter confirming engineers visit & charges of £65.00.
Its a 3 min job!!!

TOTAL SCAM ME THINKS!!!

Speaking to VM on phone "thats how its done sir !!"...Cant get any info from Team ManAgers either..
Any advice info would be appreciated.
Thanx

That doesn't sound right! The equipment is owned by Virgin, so you shouldn't be charged for any new hardware when upgrading, unless they explicitly mentioned a charge when upping your BB service. If I were paying for a faster connection then it should be their responsibility to provide the necessary hardware for me to utilise that service, especially if I don't own the modem. In the same way that they should service the equipment for free when it fails. I would ask for a refund, I suspect an engineer was called out to flick a switch at the junction box on your street to increase the bandwidth, but again I shouldn't have to pay for them to do it. It should be covered by the increased monthly charges.

custardy

https://allyours.virginmedia.com/html/help/installationcharges.html

Installation charges
Standard Installation (for services not including V+) £35
Free with any broadband purchase
V+ HD set-up fee (per V+ box)1 £75 for your first box.
Additional boxes charged at £150 each.
QuickStart Self Install2 £15
Free with any broadband purchase
Premium QuickStart Self Install3 £25
Free with any broadband purchase
Modem upgrade - Standard Installation £30
Modem upgrade - QuickStart Self Install2 £15
Priority Install4 £60
Reduced to £30 with any broadband purchase


Customers taking V+ will only pay a single set-up fee. Pricing applies to new customers taking TV for the first time or existing TV customers upgrading to V+. Customers taking VIP or VIP Complete get V+ set-up for free.
Quickstart Self Install is not yet available in all areas. Cannot be taken for Phone only installs, installs that include V+ set-up, or if you wish to keep your telephone number from your previous provider.
Premium QuickStart Self Install charge applies for install packs delivered between 7am and 9am, 8am and noon or noon and 5pm. Not yet available in all areas. Cannot be taken for Phone only installs and installs that require V+ set-up.
Priority Install charge (£65) applies to Monday - Saturday appointments starting before 10am (excludes time to complete install).

so what did you get?

knowledgepower1

Sorry to divert...are you getting the 50MB?

custardy

knowledgepower1 wrote: »

Sorry to divert...are you getting the 50MB?

i have a couple of friends on 50mb and they get in excess of 40MB
i think one topped out about 47MB on a speedtest

Nilrem

I wasn't aware that VM evn did self installs for the 50mb service, iirc it still requires and engineer visit to ensure the signal levels in both directions are ok? (50mb has different signal quality/strength requirements to the lower tiers and the engineer is meant to test that before he leaves).