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can i reasonably request a refund from website providing substandard content/service?

gordon_retundo · 2009-10-27 11:26:31

I signed up to a website that provides online test practice, ie maths tests to improve for jobs etc I signed up for a one month special offer at half price and didn't realise that after the first month they would charge me full subscription, which they promptly did. my issue is that the content was WRONG. by this i mean…

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cleo1299 Posts: 223 Forumite

27 October 2009 at 5:06PM

Tozer wrote: »

As I understand it, it is not goods being provided by a service. OP should therefore claim under Supply of Goods and Services Act.

I thought it was goods (package of CD, books, etc) but I now think I may have been mistaken, since the website does mention "services". Sorry.

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can i reasonably request a refund from website providing substandard content/service?

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