Dixons problems!

Bubleicious

I ordered a cooker from dixons at the start of October and arranged for delivery and installation, plus removal of old cooker, for the Saturday 10th October.

Cooker arrives on the Saturday and has a huge dent plus cooker knobs missing. Delivery driver phones up and arranges for another cooker to be delivered on Tuesday 13th. I duly take time off work to wait on the delivery. Call up on Tuesday to ask for 4 hour time slot. They then inform me that my order won't be arriving as it has been cancelled. I ask how it got cancelled and had they refunded my money. No one could tell me anything. I tell them I still want my cooker as no refund had been issued. I am assured that someone from head office will call me back. I should add that whoever I spoke to on the phone at this point was totally disinterested and didn't even offer an apology.

I then don't receive a phone call until Thursday the 15th. I am told that my cooker would be delivered on Saturday. Again I wait in for the delivery. Delivery driver comes, pulls out my old cooker and tests the electrics behind. He then says I won't be able to install your new cooker as the output from the socket is half the voltage of what it should be. You will have to get an electrician out to check the fusebox and fix the electrics. I should add that old cooker still worked on the supposedly faulty electrics. He says to call back to arrange delivery once an electrician had fixed things.

I then arrange for an electrician to come out on Wednesday 21st, again taking time off work. Electrician checks all electrics and finds no problems. He checks the socket and fusebox. He checks the delivery note on which the driver had written the problem. He then phones up dixons to clarify what the problem was and is told a totally different problem to what was written and what I was told. He assures me that there is no problems with the electrics.

I rearrange delivery for Saturday 24th and this time the cooker is installed with no problems. I ask this guy about the output and am told that my old cooker would not have worked had the electrics ever been faulty.:mad:

So I am now writing a letter of complaint, and was wondering what you think I can reasonably ask for in terms of compensation? My thoughts are that I should be refunded for the cost of the electrician?

Epiphone

At least the electrician and I'd push for the extra time off work too.

Amistoso_2

Bubleicious wrote: »

I ordered a cooker from dixons at the start of October and arranged for delivery and installation, plus removal of old cooker, for the Saturday 10th October.

Cooker arrives on the Saturday and has a huge dent plus cooker knobs missing. Delivery driver phones up and arranges for another cooker to be delivered on Tuesday 13th. I duly take time off work to wait on the delivery. Call up on Tuesday to ask for 4 hour time slot. They then inform me that my order won't be arriving as it has been cancelled. I ask how it got cancelled and had they refunded my money. No one could tell me anything. I tell them I still want my cooker as no refund had been issued. I am assured that someone from head office will call me back. I should add that whoever I spoke to on the phone at this point was totally disinterested and didn't even offer an apology.

I then don't receive a phone call until Thursday the 15th. I am told that my cooker would be delivered on Saturday. Again I wait in for the delivery. Delivery driver comes, pulls out my old cooker and tests the electrics behind. He then says I won't be able to install your new cooker as the output from the socket is half the voltage of what it should be. You will have to get an electrician out to check the fusebox and fix the electrics. I should add that old cooker still worked on the supposedly faulty electrics. He says to call back to arrange delivery once an electrician had fixed things.

I then arrange for an electrician to come out on Wednesday 21st, again taking time off work. Electrician checks all electrics and finds no problems. He checks the socket and fusebox. He checks the delivery note on which the driver had written the problem. He then phones up dixons to clarify what the problem was and is told a totally different problem to what was written and what I was told. He assures me that there is no problems with the electrics.

I rearrange delivery for Saturday 24th and this time the cooker is installed with no problems. I ask this guy about the output and am told that my old cooker would not have worked had the electrics ever been faulty.:mad:

So I am now writing a letter of complaint, and was wondering what you think I can reasonably ask for in terms of compensation? My thoughts are that I should be refunded for the cost of the electrician?

Usually get annoyed at people asking for compo all the time on here, but fair play to you, if you had to fork out for the electrician then they should do the decent thing and pay for that. Maybe some vouchers or something would be nice by way of an appology too. Don't think they will fork out for your time off work though, I'm assuming that it would have been paid holidays you took anyway?

Bubleicious

Amistoso wrote: »

Usually get annoyed at people asking for compo all the time on here, but fair play to you, if you had to fork out for the electrician then they should do the decent thing and pay for that. Maybe some vouchers or something would be nice by way of an appology too. Don't think they will fork out for your time off work though, I'm assuming that it would have been paid holidays you took anyway?

Yes it was paid holidays so not looking for money for that, just annoyed as I am sure you will understand how precious holidays are! I wouldn't usually complain but this whole experience has been a catalogue of errors and I have yet to receive an apology.