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can i get a refund
nosierosie
Posts: 159 Forumite
hi all, i have booked a holiday for next year. With thomas cook. To florida but they have now changed the days by going 2 days later. I have paid the deposit. and i dont really want to go on this holiday anyway. Do you think ,because they have changed the dates ,i will beable to get a refund 
won a chinese cookbook and Le Creuset Roasting Dish, Le Creuset Oven Gloves, a potato peeler, a bottle of Filippo Berio Mild & Light Olive Oil and a hamper containing all of Albert Bartlett's finest root vegetables.
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Comments
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That's usually a big enough change to warrant a refund.
Ask them.0 -
What do the terms and conditions say?0
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iI have just read them now says if i can prove, i cant travel then i will get a refund . I can travel but dont want to. and thought it was a great excuse for me not to go. But not looking good now lol .What do the terms and conditions say?won a chinese cookbook and Le Creuset Roasting Dish, Le Creuset Oven Gloves, a potato peeler, a bottle of Filippo Berio Mild & Light Olive Oil and a hamper containing all of Albert Bartlett's finest root vegetables.0 -
Surely you can just say these dates don't suit you ?travelover0
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Regardless of what the T&Cs say 2 days is a significant change to your holiday, therefore you are entitled by UK & EU law to a full refund
And I would check the T&Cs as the bit you mention is, I suspect, the T&Cs covering if YOU cancel the holiday - and if it's less than 56 days before you travel they may have to pay you compensation in addition to the refund
Thomas Cook FLIGHTS T&Cs - but the package holiday T&Cs should be similar0 -
nosierosie wrote: »iI have just read them now says if i can prove, i cant travel then i will get a refund . I can travel but dont want to. and thought it was a great excuse for me not to go. But not looking good now lol .
So, prove it!!!
Surely you can come up with something?
Wasn't there a reason for flying on the earlier date that you will now miss; or something that you have to attend back here the day after you were due to return?0 -
you can get a refund yeahI am a Travel Agent
My company’s ABTA numbers are P6046. MSE doesn't check my status as a Travel Agent, so you need to take my word for it. This signature is here as I follow MSE's Travel Agent Code of Conduct.0 -
You dont need to prove it. Its a big enough change to justify a full refund.0
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thanks all, i am just waiting for the cancellation part to get back in touch with me. So fingers crossed will let you all know how i get on. Thanks for your advice won a chinese cookbook and Le Creuset Roasting Dish, Le Creuset Oven Gloves, a potato peeler, a bottle of Filippo Berio Mild & Light Olive Oil and a hamper containing all of Albert Bartlett's finest root vegetables.0
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Changing your departure date will always be regarded as a 'major change' to the holiday. There is no doubt that you are entitled to a full refund.
You have been lucky though. Don't mention anything about having had second thoughts. Just learn from the experience and pocket the refund.0
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