someone please help!!

gnioto

After 5 years in our first home i have decided to look at all our bills and cut them all down. ive already done all the insurances, life cover etc which has saved us £150 a month:beer: and its now time for the utilities

im currently with EON on a standard prepayment meter and i have been told this works out alot more expensive. i really have no idea what to do about changing as i want to get off prepayment and pay monthly (maybe by DD). EON want to charge me £50 each to replace the meters. ive looked at comparison sites but im so worried about hidden charges. we currently use around £600 per year electric and £300 gas ( it may be slightely less than this though) and wondered where might be the best places to go, one to hopefully get my meters changed for free and 2 to save me some money

id hoped EOM would give me advice on changing tarrifs but the twice i have phoned they have just been rude and told me i needed to pay the £100 before i could even think about changing???????? i only wanted to talk through my options!!

please help!!

xxx

Premier_2

gnioto wrote: »

...
id hoped EOM would give me advice on changing tarrifs but the twice i have phoned they have just been rude and told me i needed to pay the £100 before i could even think about changing???????? i only wanted to talk through my options!!

please help!!

xxx

If you currently have an outstanding debt, E.on won't change your PPM and won't allow you to switch suppliers.

I'm sorry if you think this is rude, it's not meant to be, it's just explaining the situation.

If you are in a position to pay off the debt, you could try ringing suppliers and asking if they would be prepared to switch you to a credit meter, what charge, if any for switching meter, in return for gaining you as a new customer.
However, they know they will be extending credit to you. Many suppliers will be very wary and will almost certainly want either a credit check and/or a hefty deposit.

gnioto

im not in any debt. they wanted £100 for new meters and to take away my prepayment ones. she wouldnt even discuss other tarrifs with me. she just said once i had changed my meter i could decide

i have never been in debt with them and have a good credit rating

tonycamps

If you are upto date searsh for energylinx and do a comparison there, they do whole of market including those on prepayment meters. I believe howere you may still need to pay for the meters changing however the savings are likely to out weigh this considerabley, may be worth looking at installing smart meters at same time

Former_E.ON_Company_Representative:_Malc

gnioto wrote: »

After 5 years in our first home i have decided to look at all our bills and cut them all down. ive already done all the insurances, life cover etc which has saved us £150 a month:beer: and its now time for the utilities

im currently with EON on a standard prepayment meter and i have been told this works out alot more expensive. i really have no idea what to do about changing as i want to get off prepayment and pay monthly (maybe by DD). EON want to charge me £50 each to replace the meters. ive looked at comparison sites but im so worried about hidden charges. we currently use around £600 per year electric and £300 gas ( it may be slightely less than this though) and wondered where might be the best places to go, one to hopefully get my meters changed for free and 2 to save me some money

id hoped EOM would give me advice on changing tarrifs but the twice i have phoned they have just been rude and told me i needed to pay the £100 before i could even think about changing???????? i only wanted to talk through my options!!

please help!!

xxx

Hi gnioto

I'm really sorry our agent was rude when you called in.

I can confirm, we do charge £50 for each meter replaced due to non-essential reasons. This is to cover the cost of the engineer's work.

Although there is no debt on your meter and you have not previously been in debt, we still need to carry out a credit check through an external credit agency.

As Premier says, putting you on quarterly billing is effectively giving you credit and we need to be reasonably sure this will not cause you to run up a debt.

If this comes back OK, you will then need to set up a Monthly Direct Debit as well as paying the meter exchange fee.

All this can take a fair amount of time and the tariffs available now may not be by the time the meter has been changed. However, there is no reason why the agent could not discuss the options available at the moment to give you a flavour of what you might expect.

Our Prepayment rates are now very similar to our standard tariffs. What you don't receive on Prepayment, though, are extra discounts for managing your account online or paying by Direct Debit.

I'm not sure but I believe some suppliers will change your meter for free. Might be an idea to check this out. We will not block a move to another supplier where there is no debt on the meter.

Also, pop your usage on to one of the comparison sites and see how we do.

Again, I am sorry our call centre response was far from satisfactory but hope this sheds a little more light on to our Prepayment policy. Give me a shout if I can help further.

Malc

Premier_2

gnioto wrote: »

im not in any debt. they wanted £100 for new meters and to take away my prepayment ones. she wouldnt even discuss other tarrifs with me. she just said once i had changed my meter i could decide

i have never been in debt with them and have a good credit rating

I'm sorry, I misunderstood the comment about paying £100 before you "could even think about changing".:o

I agree, it does seem an outrageous attitude by the customer service staff.

If you wish to stay with E.on, try the approach SystemOAD suggests.
If that doesn't work, or you don't want to remain with E.on (who would blame you with an attitude like that?) not all suppliers charge for replacing a PPM with a credit meter. I know Ebico & British Gas are two companies that don't, but there may well be others.

EnergyInsider_2

Given the attitude of the company I suggest that you ring a few alternative suppliers and tell them the issue.

BUT please be aware that unless you go down the monthly DD route you probably will not save much or even anything. I am sure E.ON cahrge the same per unit (KWh) for Pre Pay meters as they do for credit meters but give a discount of c6% for paying by monthly DD. Dependig where you live other suppliers may be more expensive or cheaper than E.ON

Fire_Fox

Have you checked if someone like Ebico is cheaper for prepayment? Have you looked at your electricity usage patterns, since this is the biggest expense? Have you spoken to any other supplier to see if they will change your meters for free if you switch?

jimmyk_2

as you dont have a debt and the meter was not put in to cover your debt why should you pay ANYTHING to have a cheaper credit meter.give your shipper 4 weeks to replace the meter free of charge and without a "security deposit" or you willl move..