Halifax online banking-need to authorise by phone????

Derby2

Hello there,

I was wondering if anyone has had this situation recently. I logged onto my online account to do some transfers, and at the end it stated that they had to confirm who I was and that they would call me to do so. They did not have my mobile number, so I updated it and got the message that my online banking had to be suspended until I was verified.

Has anyone else had this message? I'm very uncomfortable with confirming my details over the phone and TBH has put another nail in the coffin for me moving away from Halifax (the recent overdraft changes will not suit my banking style).

I'm concerned and annoyed that I did not receive a warning and got through the procedure before being notified.

Thanks for any feedback

D1zzy

Derby2 wrote: »

Hello there,

I was wondering if anyone has had this situation recently. I logged onto my online account to do some transfers, and at the end it stated that they had to confirm who I was and that they would call me to do so. They did not have my mobile number, so I updated it and got the message that my online banking had to be suspended until I was verified.

Has anyone else had this message? I'm very uncomfortable with confirming my details over the phone and TBH has put another nail in the coffin for me moving away from Halifax (the recent overdraft changes will not suit my banking style).

I'm concerned and annoyed that I did not receive a warning and got through the procedure before being notified.

Thanks for any feedback

Had this once, when changing a SO for my MOL - I was told by someone later that it was because the change was made from a computer with a different IP address to the norm. Have no idea if this was true, but the change was definitely made on that occasion from a different computer.

10_66

I haven't had this situation with Halifax, but had a similar one with Lloyds TSB shortly after opening accounts with them.

D1zzy

10_66 wrote: »

I haven't had this situation with Halifax, but had a similar one with Lloyds TSB shortly after opening accounts with them.

LTSB now do it everytime you setup a new payee or SO.

rb10

Now that they have your mobile number, then you shouldn't have a problem. They may occasionally call you when you want to do a transaction, but it'll only take a moment.

Like D1zzy, I have heard that they do it when you are using an IP address that is different from normal, or when you carry out a transaction that is out of character for you.

Since Lloyds merged with Halifax, they too have adopted this system.

crispy_chris

If your online banking gets blocked an investigation will be done and once this is complete your online access would be restored.

All that would happen if you get phone call prompt a second time once you have successfully gone through the investigation is that the automated system will call you and provide you with a security code which you then enter on the online banking screen when prompted. Assuming you get it right the transaction can go through.

Its another level of security and has been hugely successful at stopping online banking fraud.

Derby2

Thanks for all your responses. I was indeed using another computer, so presumable this is the reason. It's nice to know the answer!