sky talk

Daddy_Bear

I had SKY talk (& broadband) with SKY tv but then I moved.

I moved into a house whose previous owners had the same package as me.

It seems that the phone line which was active when I moved in is still in the former owners name.

I was told this by SKY, who have told me that because final billing may take up to 90 days they can not provide me with said phone line!

They have advised me to go with BT and as they could not provide me with a service until February and have asked if I can contact the former owners and get them to cancel the phone line.

Has anyone heard anything so bizzare?! I told them that SKY is providing me with a service that I would like to start paying for and they told me that they are providing the service for the former owners not me!!

Heinz

Absolutely daft - but that's about standard from the plethora of poorly trained CS personnel we now have in (and outside) this country.

speedyrite

Heinz wrote: »

Absolutely daft - but that's about standard from the plethora of poorly trained CS personnel we now have in (and outside) this country.

Well that may well be a good and valid point, but is it not also incumbent upon the previous owner of the property to advise ALL service providers (i.e. Gas, Electricity, Water etc.) that they have sold and vacated the property?

If the phone line is provided by Sky but still in the former owner's name and you have applied to Sky to take over the line but they quote 90 days lead time, then it seems to me that you have done all you can to remedy the situation on behalf of the former owner. Maybe you should just continue using the available service? It won't be your bill at present...

DS-2

Have you tried speaking to the retention team?

Just tell them that if you have to go to BT for the landline, you'll end up with someone else's broadband service.

If they want you, they'll do something about it.

macman

DS-2 wrote: »

Have you tried speaking to the retention team?

Just tell them that if you have to go to BT for the landline, you'll end up with someone else's broadband service.

If they want you, they'll do something about it.

But how does the OP get through to retentions if they won't give him a service in his name to retain?

DS-2

macman wrote: »

But how does the OP get through to retentions if they won't give him a service in his name to retain?

LOL

I don't know how sky's sales people are "performance measured", but lets assume a sale is "new business". A site already supplied by sky might or might not be "new business" in their view - so the sales person might or might not be interested in sorting out the problem for the OP.

So lets further assume that the Retention department have targets based on retaining customers. A customer might be the individual, but it might actually be the site. The OP won't know until they speak to them.

So the moral of the story is; don't assume that just because someone you speak to won't (or can't) help you, that there aren't others in the business who could sort out your problem or be able to offer better advice than the last person you spoke to.

Where would we be if we all took no for an answer

Daddy_Bear

The problem was due to the networks dept whoever they are. You arent allowed to ring them they have to ring you! Moving to BT now but it'll be more than two weeks as thats when SKY are closing the line. Unbeleivable how it takes so long in this day and age...