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Problem with mobile phone ...

Hi

Please can anyone advise me if I have any rights?

I bought a Samsung mobile phone on a PAYG contract through Orange in May '09. I have only used £20 credit so far so the phone is not used much. However, it has developed some faults - it won't switch off (well, it does but it switches back on again straight away) and the right and up buttons don't work.

I called the shop I bought it from and they said that as it is within 6 months they send it back to Samsung for repair. I can either send it through the shop (by post) or contact Samsung and they will send a jiffy bag for me to send it back to them (both by post). I do not have another mobile and can't be without one so asked if I could have a replacemet and was told no. Is this correct?

Many thanks in advance.

Comments

  • Esqui
    Esqui Posts: 3,414 Forumite
    Yes, this is correct
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • Yes its correct.

    I'm sure you can find someone with a spare unlocked handset and pop your SIM into it in the interim.

    Most shops say that over 28d, they must return to the manufacturer.
  • expat_jo
    expat_jo Posts: 187 Forumite
    Thanks for the quick replies.

    I will try and find someone who has a spare one I can use in the interim ... or maybe wait for the post strikes to be over before I send it!
  • Mark_Hewitt
    Mark_Hewitt Posts: 2,098 Forumite
    I'd go for the jiffy bag option myself, otherwise make sure it's recorded/registered and the post office knows the value of the item.

    I've been caught out before posting a phone back for repair which was then 'lost'.
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