Received Debt Collecting letter from Eon for address i've never lived at!

EnergyInsider_2

A Pre Payment meter can show credit (lets say you put £50 on it) however there may be an outstanding debt being collected via the meter at say £5 / week so even though the meter shows credit another display (activated by pressing the blue button) will show a register displaying Debt.

I am not saying this is the case in this instance just that it is possible.

E.ON_Company_Representative:_Helena

DirectDebacle wrote: »

One should be fully aware of the facts before, on behalf of your company, advising a poster that they have illegally opened mail.

I have asked the OP if the letters were addressed to them or not, as the OP didn't say.

So that's ok then? For the past 10 months or more the poster has received no correspondence at their address from E.ON regarding this alleged outstanding account. The first the OP knows about it is from a DCA. So one wonders what efforts E.ON have actually been making to contact the account holder at the OPs' address. Apparently none for the last 10 months at least.

It may be that we have only just been given an address for a debt that we are trying to recover. But I can't say for sure.

As the OP states, by default on moving to the property, they became customers of E.ON until they applied to switch. Did not E.ON refuse the switch as the account was unpaid and ask the OP for payment?

I don't think the OP could switch due to the account being billed as a business incorrectly.

I would have thought all the E.ON rep needed to do was ask for the OPs' account details and other relevant information in order that corrections could be made to E.ONs records and the DCA informed by E.ON that the account holder they were chasing was no longer at the address to which they were sending their demands for payment. Job done.

I would be more than happy to do this, but as we know I am not allowed to ask for personal details over the forum, as this is against the rules.
I was just trying to find out what had been going on and if any of the issues had been resolved, as the OP didn't say.
Helena

DirectDebacle

Company Representative: Helena;26332937
It may be that we have only just been given an address for a debt that we are trying to recover. But I can't say for sure.

Do you work for the debt recovery section of E.ON. If so, is the purpose of your posts on here an attempt to elicit information to assist in debt recovery?

I don't think the OP could switch due to the account being billed as a business incorrectly.

????

I would be more than happy to do this, but as we know I am not allowed to ask for personal details over the forum, as this is against the rules.
I was just trying to find out what had been going on and if any of the issues had been resolved, as the OP didn't say.
Helena

But by using some initiative you could have P.M.'d the O.P with your direct contact no's/email at work in order that the O.P., if inclined, could have contacted you with the necessary details to resolve the problem.

Katie-Kat-Kins

It is fairly crucial to know here whether the DCA letter was addressed to the occupier, to the OP herself or to some unknown person.

I doubt that a DCA would address the letter to the occupier as E.ON would be able to supply the account holders name. If they have the OPs name then this is a worry, and smacks of fraud. If it is another name then no the OP shouldn't have opened the correspondence and should simply return it all marked not known at this address.

Having said that when I was in rented accomodation we used to get lots of letters to people who didn't live there, and every now and then we'd stick them in the post box marked not known at this address, but normally we'd wait til we had a pile. We were having problems with our energy supply and hadn't had a bill for ages, when we got on the phone we were told that we'd switched supplier, we hadn't it was a breach of our contract. We were then told that the request to switch was made by Mr XXX at that point we realised that we had a large amount of post to Mr XXX from the energy supplier we were alleged to have switched to. We'd assumed it related to a previous tennant. After speaking to the "new" energy supplier they asked us to open the letters. It eventually transpired that we'd had door to door sales people trying to switch us and they were heavily target driven, in order to hit their targets and get their bonus they had made up a load of names and forged the forms! It had been a real issue throughout the area!