Ticketmaster

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dmg24 wrote: »

You are very rude. I will not bother trying to help you again.

I was replying to you in the same tone you replied to me.

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smartpicture wrote: »

More & more, tickets are only sent out at the last minute to try & beat touts, so that bits not surprising.

I ordered tickets for a gig on Thursday with secure post delivery, rang up on Wednesday as they hadn't arrived, and was told that yes, they would be sent out in the next couple of days! After I pointed out the problem, they changed them to Box Office collection and refunded me a whole 1.70, they said it was impossible to change them to an email ticket.

Two points for the OP - firstly, I rang about 2pm on Wednesday on the 0844 number and got through to a person within 3 or 4 minutes, so I suggest you try again at different days / times. Secondly, if you tell them you've lost your debit card or it has expired, they will let you pick up from the Box Office with other info, so your sister may be able to pick them up from the Box Office without the debit card (altho of course the alternative may also prove problematic). Worst case scenario, I would send your sister to the Box Office with just a printout of the confirmation email, and if no-one else claims the seats they may well let her in anyway.

manic_cow wrote: »

It probably depends on the venue, I've been to some which are happy just with a confirmation email, some which will just take a reference number, some which just want the name on the tickets and some which demand the card it was booked with. I'd phone the venue box office and find out what their policy is. If all else fails you could always lie and tell them you've lost your card like the previous poster suggested.

Otherwise, couldn't you just loan your card to your sister? I know you said you didn't want to do this but surely if you just withdrew enough money to last you while she was at the gig that'd be the easiest way to resolve the situation.

As for whether Ticketmaster can change the postal method, legally, of course they can. They can probably change whatever they like, as I'm sure it states in their terms and conditions. I know it doesn't seem fair but then again when did anything ticketmaster do seem fair? They'd have loads more complaints if tickets didn't turn up because of the postal strike anyway. I'd say it wasn't worth quibbling over £3.50 or whatever, it'd probably cost you more than that to get through to them.

At least you're only selling to your sister, imagine if you'd flogged the tickets to someone on ebay!

Mega thanks for these ideas
Will try and get her to be able to pick them up with the e-mail confirmation, etc.


BTW something I didn't state in the original post as I didn't remember at the time - all my friends who are going received their tickets from courier a few weeks ago, and now I think about it the recorded message from ticketmaster did mention a courier, not Royal Mail. And a couple of years ago I bought a ticket from seetickets where the same thing happened - paid for postage but ended up having to collect as their courier didn't deliver here, no problem that time as I was going (except it messed my place in the queue as I like to be near the front but hey ho).
Oh my goodness way too late for even nearly decent grammar apparently so sorry for the above. But yeah I have figured it out - ticketmaster sent the tickets by courier due to the postal strikes and it seems most couriers don't operate here. Hence the exceedingly inconvenient (for me in this instance) box office collection.

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Sorry triple post, but smartpicture posted her reply at 0159 and it is showing before manic cow's reply at 0127. How did that happen. Something to do with GMT? Although the forum is still in BST for me...