where do I stand

nichart20 · 22 October 2009 at 9:34PM

I sold a perfume gift set in a box they have said it was received and the box was damaged. It was perfect when I posted it. They have not said exactly what they are wanting, they have just said they are really not happy about this

missymugwump · 22 October 2009 at 9:47PM

How did you package it ?
If it was a box set maybe they bought it to give as a gift
It should arrive as pictured in your listing
I would offer a small partial refund if I felt I had not packaged well enough

nichart20 · 22 October 2009 at 9:56PM

I wrapped it very well, yeh they said it was a gift I will see what they are wanting to do and go from there

MUMMYTO2BOYS · 22 October 2009 at 10:35PM

nichart20 wrote: »

I wrapped it very well, yeh they said it was a gift I will see what they are wanting to do and go from there

Wrapped it well?

This stops it getting dirty.

Packaged it well?

This helps to stop it getting damaged in transit.

Enterprise_1701C · 23 October 2009 at 9:57AM

So long as you packaged it well, and have some form of proof of postage, you should be able to make a claim with the Royal Mail. They would have to co-operate with this though.

custardy · 23 October 2009 at 10:13AM

exactly,all depends on your packaging

~~Diane~~ · 23 October 2009 at 10:23AM

Ask the buyer for photos of the damage and if you are sure you packaged up sufficiently make a complaint to RM and offer the buyer a partial refund. If it's just the box damaged then they could take the perfume out and put it in a nice bag with tissue paper.