PPI claims company - sting in the tail!!

grahamradioman

My son instructed a company to recover his ppi charges in early april 2009 and was made redundant out of the blue in late may.He had to draw on the ppi (which took 2 months and much jumping through hoops to get paid).He immediatly informed the company but as over 2 weeks had gone by from the start of his intruction they said it counted as a cancellation and have sent him a bill for £500 plus £75 vat.He is dylexic and has other health problems and although ignorance of terms and conditions is no excuse I believe that a fixed sum like this for who knows what work has been done is exccessive.I am going to appeal to their good nature on his behalf but i wont hold my breath. In contact with them to date they said" I recommend that once you start a claim, you need to be committed to cancelling your policy. If you started a claim with us, and your situation changed in which you then wanted to claim on your policy - our cancellation fee of £500 would have to be upheld." My son did not want to draw on his policy he HAD to draw on his policy to keep his house.So please people take care as these companies can apply charges that are as obscure as the banks and loan companies that they like to show as charging over the top charges

melorablack

Once again people - DO NOT USE CLAIMS MANAGEMENT COMPANIES.

PaulinWeston

YKES!! That really is hard going .... Have you tried going back to them and either:

a) pointing out that The Court of Appeal in HOWARD MARINE AND DREDGING CO. LTD. v. A. OGDEN & SONS (EXCAVATIONS) LTD. [1975 H. No. 4557], establishes that a clause in a contract which states that a signature indicates full acceptance is not valid where it would be unlikely that the customer would have the skill and inclination to go through the fine detail. And so your son's health conditions should be taken into account (might work) or:

b)complaining to the MOJ claims management http://www.claimsregulation.gov.uk/search.aspx about the excessive fee there is a complaints procedure here: http://www.claimsregulation.gov.uk/__wysiwyg/UploadedFiles/File/MoJ%20Final%20Complaints%20leaflet%20A4.pdf