Bt/Otelo

choille

I've already posted this is vents section, but wondered if anyone has any advice.

I live in an isolated area & don't have a mobile as the mountains don't allow reception. We are both self employed & rely on the phone & email for work contacts - we also lost our dial up connection too.

Here's what I posted in the other forum:

I had major problems with BT trying to get a new line down to our house site, to a caravn so we could move into it. They mucked me about for moths & didn't connect me up until 3 months after I was supposed to move. They also disconnected my BB. It was an incredibly stressful time as our landlord wanted us out of his property, but I wasn't able to move until we had the land line. We waited in on numerous occasions & I spent about 100 hours on the phone to BT - in their call centres.
I was initially offered a bunch of flowers or a box of chocolates which I told them to stick.
Took the case to Otelo & I am being offered only a £100 which I think is a joke.

I am so angry, but OH says just accept it as this has gone on for over a year & has taken such a lot of time fighting. It seems so grossly unfair.
Any one got any thoughts as I am sickened.