E-ON winge

tim_n

Bit annoyed, I've got EON on a direct debit at the moment as I had a fixed deal and I knew I'd be spending about £50 a month (1 bed flat, lots of electronic gadgets) even though the sales team tried to put me on £25 a month DD. It was the right time to fix etc but plenty of people warned me off them.

Everything has been more or less OK, but I'm thinking of swapping again so I check my online account. I was aware that I've not been billed in a while, but I update the meter readings once every couple of months.

I then realised I'd not actually seen my bill since last april. The reason? When I transfered there was a mistake in the billing which I noticed straight away - they'd got me down as the starting number of units on the meter being 6000ish, the actual amount being 2,900 ish. I pointed out their mistake and it was corrected. Except the automated billing system flagged my account and apparently suspended it. Clever eh?

So now I want to move, I've got no idea how much money I owe or they owe me and if I transfer I risk the error moving too!

Would have been nice if they'd told me there was a problem, but I had to work that out for myself.

E.ON_Company_Representative:_Helena

Hi tim_n,

In these situations, when there is a discrepancy with your start meter reading, your supplier would normally raise an agreed reads dispute (ARD) with your previous supplier.

The start reading would be agreed between the suppliers, so your new account with E.ON and your account with your previous supplier would open and close with the same meter reading, therefore, not being over billed.

You say the reading was corrected, so the account should have been re-billed using this information.

As you have been providing meter readings every couple of months, the account can be billed correctly :T

I would contact E.ON and ask why the bill is suspended, it may still a problem with the start reading, or it may just be that the bill is suspended. However, I am surprised that if your account has gone through the ARD process, that this has not been followed up and your bill released.

If I can help an further, just let me know.

Helena