British Gas home care rip off?

Janie2008

I rang British Gas today as I have my annual service each October and hadn't heard anything. I was informed that the service was actually carried out back in June when I called them out regarding a fault with the boiler. The engineer didn't say anything about doing a service at the time.

Do you know if it is common practice to do the service at the same time as carrying out a repair even if it is not due?

Cardew

!Kill two birds with one stone'

Actually on most gas boilers there is very little to 'service' as such. It mainly consists of a visual inspection and cleaning burner etc.

Canucklehead

Good evening: a RGI should follow the annual service protocol as detailed in the boiler's manual (available online from most manufacturer websites for newer models). An annual service schedule would suggest an interval of 12 months between services but with BG in the frame who knows

Canucklehead

Cardew

Canucklehead wrote: »

An annual service schedule would suggest an interval of 12 months between services but with BG in the frame who knows

Canucklehead

However they did it after only 8 months;)

ANGLICANPAT

Yes , called out BG for a repair about a month ago. On renewing the Homecare 200 contract this year, we were told there wouldnt be a service as an engineer had recently repaired it.

Canucklehead

Cardew wrote: »

However they did it after only 8 months;)

Perhaps BG's year has 8 months.;) If the OP's boiler has had an annual service this should be recorded in the Benchmark Service Log (if the appliance is of recent vintage) and BG's 'form' left with the customer.

Canucklehead

Davey2009

An alternative to BG look at "Homeserve" their rates seem competitive although our boiler needed replacement so has cover for 2 years I do intend to look at them again once this expires

AppleMonkey

Janie2008 wrote: »

I rang British Gas today as I have my annual service each October and hadn't heard anything. I was informed that the service was actually carried out back in June when I called them out regarding a fault with the boiler. The engineer didn't say anything about doing a service at the time.

Do you know if it is common practice to do the service at the same time as carrying out a repair even if it is not due?

Check the paperwork that was left and see if it mentions a service on there if not then phone them back and say that the paperwork left has no indication that a service has been carried out and would they please send an engineer to carry out the service as it has been in the past.

I'm sure they would arrange that for you if you explain.