Am I due any Interest back?

over_the_moon

I work for a well known high street shop and was pursuaded to apply for one of our credit cards. All was fine and I used it xmastime and if i order anything online. I do have a balance on it but pay a lot more than the min payment which works for me and i hope to have it clear soon. Speaking to one of our ladies in work she mentioned the Interest rate for staff which i knew about as I was told when I applied - my employee details were taken at the time and our store number etc.

I was shocked to find out that I had been paying more than double interest and that they had not applied the employee rate. I had phoned them and told them - they changed my rate but after another phone call and i was still charged this month the wrong rate even after telling them.

Its a bit tricky as i work for the shop but I feel really tricked as most of my money has been coming off the interest and not my account for nearly 2 yrs now! Am I entitled to get any money reduced as i should of been paying a lot less!

When i called and asked they keep saying they will get back to me and cant tell me yes or know until they speak to the supervisor/team leader. It will be the 3rd time I've rang them back about this matter.

Any Advice greatly appreciated.x