Sonicaredirect - Help please

Sneaker

Hi,

not too sure where to put this, but has anyone had a ny problems?

I sent my toothbrush back in the 1st week of September, I sent it recorded, 2 weeks later I had heard nothing so contacted them, knowing it had been delivered. They told me they didn't have it, as soon as I sent them the tracking details it miraculously appeared and they told me they had sent a ne wone 2 days later.
It arrived, but was clearly a second hand one, still with toothpaste residue and yellow on the bottom.

I contacted them wehre they "assured" me it was new, etc. TOld them I was not happy and wanted a new one, I was offered 2 replacement heads if I kept the old one. Naturally said no, told to return the briush, this time to a freepost address. I did this last Saturday and now they are ignoring my emails. I can't get to phone them in the day. I messaged them asking for a compliants address, 3 emails they've ignored. Not sure what to do, I've got bad teeth and using a manual toothbrush is a pain-literally. It's been over 6 weeks in tiotal.

Any help/advice/similar problems please?

Thanks