Returning to BT

MrT_5

So let me get this right! I am currently with NTL for phone and broadband. I don't agree with them taking jobs out of the UK so will ditch them. I have existing BT lines still coming to my house. From what I can gather, I have to get BT back and then I can choose another provider for both phone and internet such as Talk Talk or whomever. Will I be charged by BT for reconnection? Will I have to be with BT for a minimum period. Do I just ask for the basic package from BT and use add ons or whatever they are called? Can I get BT to reconnect and then tell them to !!!!!! off I am going to talk talk?

It's only my opinion but it seems like some companies make it so difficult that you want to give up. I don't so give me some answers so I can get on with it please. One other thing, I may be a genius at some things such as tiddlywinks but please understand that you are talking to a complete duffer when it comes to other things. Plain language please. Sorry if this has all been covered before, I have read a lot of the stuff but am still baffled.

silvercar

They have a special service for returning customers. Ring them on 0808 100 5152.

Here's their fact sheet:

http://www2.bt.com/static/i/btretail/consumer/lines-reconnections/lines_reconnection_faq/index.html#2

You can arrange it all online.

Basically, if the line is physically in place they will reconnect you for free. If they need to do work you may get charged.

I think there is a minimum term that you have to stay with them for your line rental (12 months?).

pricefighter

If wiring exists and you get free connection the min term with BT is 3 months.Dont get involved with any special offers with BT just ask to go on opt1.

For cheap landline calls use https://www.1899.com for peak calls.,and Primus Saver
http://www.planet-talk.co.uk/SaverProducts.aspx?source=saver for free evening and weekend calls.

MrT_5

Thanks to both. I have thanked you officially if you like. I have just done that and it is a three month contract so that isn't so bad. Changes on June 5th and now I will look for a change of ISP. Another mine field by the look of it. Thanks again. :beer:

jimbo19

The three month contract does that include calls through BT ?
I had my line reinstated 2 weeks ago and have just signed up online for Primus option 2 and 18185 . Just wondering if it will go through for the CPS ?

Heinz

jimbo19 wrote:

The three month contract does that include calls through BT ?
I had my line reinstated 2 weeks ago and have just signed up online for Primus option 2 and 18185 . Just wondering if it will go through for the CPS ?

No. Only for the line rental.

Primus should be able to tell you when your CPS goes live - give them a ring.

Don't forget https://www.call1899.co.uk is cheaper for weekday daytime UK 01/02 calls (3p each, regardless of duration).

dave_dph

jimbo19 wrote:

The three month contract does that include calls through BT ?
I had my line reinstated 2 weeks ago and have just signed up online for Primus option 2 and 18185 . Just wondering if it will go through for the CPS ?

Three months contract is only for line rental, you can CPS your calls at anytime.

aj2001

man I was thinking of working in their call centre B******s thats not fair on my friends who work there, well My friend works for them and I work in another company and managers from NTL are applying here so NTL is doing a very bad thing SHAME NTL.
I'll be happy if katy comes back