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Item not as described... advice.
CompletelyLost
Posts: 2,862 Forumite
Hi,
Bought an item for my laptop from ebay. Was told it would fit. Received it this morning and it doesn't... Buyer hasn't replied to my emails but will give them a chance to obviously
If they say they have sent me the incorrect item, should I have to pay postage to return the incorrect item to them for an exchange? Or should I ask them to pay it? If they won't pay the return p&p, can I go through paypal and get a refund plus return postage that way?
Just want to know what my options are.
Thanks.
Bought an item for my laptop from ebay. Was told it would fit. Received it this morning and it doesn't... Buyer hasn't replied to my emails but will give them a chance to obviously
If they say they have sent me the incorrect item, should I have to pay postage to return the incorrect item to them for an exchange? Or should I ask them to pay it? If they won't pay the return p&p, can I go through paypal and get a refund plus return postage that way?
Just want to know what my options are.
Thanks.
0
Comments
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PP will refund you original payment inc P&P and no more
a good seller will pay return postage but you cant really make them0 -
I would ask the seller (politely) to refund the return postage too...
They don't have to, although as custardy said, a good seller would refund both lots of postage. The only option left would leave a negative stating that the item was incorrect but the seller did pay return postage.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
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