Lightspeed grumble

lilbooboo

I've been a member of this panel for over 18 months and generally done quite well with it. Now however, since recently undertaking a product test for them and completing the follow up survey, i noticed that the 400 points i should have received for it has not gone into my account. Normally it wouldn't worry me but this is a larger amount and would enable me to redeem a voucher, also, my partner, (who's also with them) got the same product test and survey to do a week or so after me and we noticed that his points had been paid into his account! I sent an email to Lauren through the 'contact us' section the other day, no reply, so sent another today. Very frustrating and unfair. Grrr.:mad:

MrsBartolozzi

I always find that any contact with Lightspeed takes week to get a reply - if ever, sorry.

As for cashing in the points, I always get £1 paypal whenever I have enough points to do so. I'm scared they will put the costs up again!

deedee71

I recently got offered a survey which was paying 15 lightspeed points for a 50 minutes survey, but otherwise I've done quite well out of it too, though noticed I was "robbed" of 50 points for a survey for some reason. i never got an answer from them.

mumslave

that survey was the wrong way round it was 50 points for a 15 min survey. I never qualified anyways lol, silly thing.

lilbooboo

just an update, they replied to me later on today, basically telling me off, saying only to email if points haven't been received 3 days after survey had been undertaken, (i took the survey beginning of Oct and mentioned this in email...so do they read them properly??) and if there has been an error with the points then they'll be given to me but as this can only be done manually it could take a while....fingers crossed then...

Lethal

The customer service from my experience at lightspeed is very poor

carlm1984

Hi All,
Im just wondering if anyone else is having the same thing with lightspeed as i am, i was getting lots of surveys in from them, then id say about a month ago, they just stop completly and i dont know why. I still get quick matches surveys and also partake in the polls but i check the site and my email every day and havent had any surveys off them for ages, has anyone else experienced this?

Luvplacebo

I had a dry from them for about a month in September but I've had 3 again in the last two weeks, they seem to have lots of surveys of which are for the same demographic at a time which could be why you haven't had any for a while.

Celia

Lightspeed surveys can be bad I agree, you never get a satisfactory answer from them with a query - I don't think Lauren exists!
Now I have yet again had a survey where I got a good way through and provided them with quite a few answers (the type where it lists a whole range of things for each question) to then be told that the survey was full.
How come they don't know that until they have effectively got free marketing info from you? really makes me cross.
So don't bother with the icecream one!

stressedaah30

if its the one im thinking of i got my 400 pts within a couple of days
still receiving regular surveys just dont qualify or 50 pts for 30 mins trying to do all whatever tho atm not far off being able to redeem although the mns last time 3 mnths ago was 1435 points now 1466

pineapple

I was getting less and less survey offers and with an increasing number of errors ie non functioning surveys with the message 'you have paused your interview before it was begun'. Customer service was a joke. I decided to cash in my points and quit - once I received my voucher. No sooner had I traded in my points when I got a whole load of survey invitations! Coincidence? I think not. I did not respond and the invitations started flooding in. Had to wait an age for the voucher after which I quit. Good riddance.