Item broke after 6 weeks; do I have any rights?

Penelope_Penguin

Good morning! I bought a charger for my laptop from ebay around the end of August. A couple of weeks ago (ie about 6 weeks after I received it) it stopped working. It's been well taken care of and shows no obvious damage.

I've e-mailed the seller and he says that the 4 week warranty is up so nothing he can do.

Any suggestions on where I go next, or do I put this down to experience

cyberbob

If its less than 45 days since purchase you can open a paypal dispute.

custardy

Penelope_Penguin wrote: »

Good morning! I bought a charger for my laptop from ebay around the end of August. A couple of weeks ago (ie about 6 weeks after I received it) it stopped working. It's been well taken care of and shows no obvious damage.

I've e-mailed the seller and he says that the 4 week warranty is up so nothing he can do.

Any suggestions on where I go next, or do I put this down to experience

is this a UK business seller?

Penelope_Penguin

custardy wrote: »

is this a UK business seller?

Yes! message too short

Penelope_Penguin

cyberbob wrote: »

If its less than 45 days since purchase you can open a paypal dispute.

Outside 45 days

custardy

Penelope_Penguin wrote: »

Yes! message too short

well then their 4 weeks warranty doesnt really hold water if they are selling new parts

Penelope_Penguin

custardy wrote: »

well then their 4 weeks warranty doesnt really hold water if they are selling new parts

Yes, it's a new part. Do you know what my next step should be, please?

custardy

A two-year guarantee
applies to the sale
of all consumer goods
everywhere in the EU.

http://ec.europa.eu/publications/booklets/move/64/en.pdf

page 9 in adobe(7 on screen)

http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee

obviously you need to weigh up costs v hassle but i would 1st email the seller and ask them as a business seller why they feel they can only give 4 weeks warranty
perhaps with a link or two