Please help with this letter, Plus im in need of an address :)

beth3735

This is the letter, I Have added a bit in there myself after the reasons, could you please be honest if this bit would mess up my claim?


Beth

xxxxx

xxxxxStreet,
xxxxx,
xxxxxa,
xxx20/October/2009

　
FAO Complaints Manager,
Customer Service Recovery Centre,
General Banking,
Lloyds TSB,
2 Brindleyplace,
Birmingham,
B1 2AB.

　
Dear Sir or Madam,
Loan number: xxxxxxxxxxx


I purchased the above policy from you in December 2002 but now believe that I was mis-sold the Payment Protection insurance policy for the following reasons:
　
This is due to the fact that I was not given the correct information when the policy was sold to me, as
 your salesperson implied that taking out the policy would assist my credit application.
 your salesperson did not tell me that the policy was optional
you salesperson implied that I had to take out the insurance policy otherwise I wouldnt be allowed to take out the loan.
 I am concerned the sales assistant that sold me the policy has no financial background and the policy was not sold in my best interests.
I have recently realised that I would of had Payment Proctection Cover on my loans that I paid off in 2004. I would never of agreed to this proctection as I was working for the Royal Navy, In that Job if I was taken ill I would still of got full pay. No one explained fully what this insurance was about and what it covered, I was only told that it needed to be added to the loan for the chance of the loan to be agreed.

Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums, and subsequent interest on these payments, that I have paid to date. As I believe I have been deprived of this money I also expect 8% statutory interest, the amount a court would award, to be added to each payment made.
I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint.
Yours faithfully,

　

　

Also please could anyone give me an address to send a letter to please for PPI on a loan? Is the addy at the top of the letter any good?
Sorry not 100% what has happened to the cop and pasting onto this lol but it does look better on the normal page

melorablack

I would say instead:

I purchased the above policy from you in December 2002 but now believe that I was mis-sold the Payment Protection insurance policy for the following reasons:
　
This is due to the fact that I was not given the correct information when the policy was sold to me, as:
 your salesperson implied that taking out the policy would assist my credit application.
 your salesperson did not tell me that the policy was optional and
you salesperson implied that I had to take out the insurance policy otherwise I wouldnt be allowed to take out the loan.
 I am concerned the sales assistant that sold me the policy has no financial background and the policy was not sold in my best interests.

I have recently realised that I would have had Payment Proctection Cover on the loans I paid off in 2004. Had I been fully aware of the optional nature of this policy, I would never have agreed to it as I was working for the Royal Navy at the time. Therefore if I was taken ill I would still get full pay. No one explained fully what this insurance was about or what it covered, I was only told that it needed to be added to the loan to increase my chances of the loan being agreed.

Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums, and subsequent interest on these payments, that I have paid to date. As I believe I have been deprived of this money I also expect 8% statutory interest, the amount a court would award, to be added to each payment made.

I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint.

melorablack

For an address I would use:

Lloyds PPI
Customer Care
Lloyds TSB Insurance
Tredegar Park
Newport
South Wales
NP10 8SB
Tel 0845 3005599
Fax 01633 468835

or Lloyds TSB Registered Address:
Lloyds TSB plc
25 Gresham Street
London
EC2V 7HN

beth3735

Thank you for that, I have copied that better worded part from yours I am useless at letter writing lol.

Do you think that address should be ok? Its the only address I can find on their website, and I only found that when I clicked on "make a complaint" ?

Thanks again for your help x

beth3735

oops sorry posted while you did too. Should I use the top one? Would it get the rigth area on either one? Im in Swansea so the top one is more local.

melorablack

beth3735 wrote: »

oops sorry posted while you did too. Should I use the top one? Would it get the rigth area on either one? Im in Swansea so the top one is more local.

I'm sure it will get there, they should send it to the right business area internally even if it isn't the right address.

beth3735

Thank you They are both printed off and will be posted 1st thing tomorrow. These letters are just as mind boggling as speaking to some of the people on the phone!!