Damaged oven lining

louisa81

My partner has a Bosch oven which came new with his apartment, he's had it for just over a year.
Last night I managed to put a pizza a little too far in and it got stuck to the back.
When I pulled the piece of pizza off there was a patch missing from the back of the oven! it lloks almost like if you were to pull selotape off of a painted wall and the paint came off too.
The piece of pizza had a black crust to it- it looked like charcoal but was whatever the oven was coated.

I've called Bosch and they have no idea, I can't book an engineer as it is not my home and my partner is very busy with his job right now.

Has anyone ever heard of anything like this before?
I know it was my fault for not realising the pizza was too far back but surely an oven should withstand this (I can't be the only person to have put something too far back into the oven can i?)


Please help!

foxwales

Not saying this in a bad way, but if an oven hasn't had a good and proper clean for a long time, then it can build up a film of black all over the inside of the oven, which is an accumalation of grease and juices. Are you certain that your pizza took off some of this dirty burnt crispy film rather than the coating of the actual oven.

Sounds very strange if it did and thats probably why Bosch is baffled.

louisa81

foxwales wrote: »

Not saying this in a bad way, but if an oven hasn't had a good and proper clean for a long time, then it can build up a film of black all over the inside of the oven, which is an accumalation of grease and juices. Are you certain that your pizza took off some of this dirty burnt crispy film rather than the coating of the actual oven.

Sounds very strange if it did and thats probably why Bosch is baffled.

Ohhh that's a good point!
I haven't cleaned it- it's his house and his oven

Mind you it says in the manual NOT to clean that part of the oven- it says it is "self-cleaning" and has an "absorbent and repellant coating" (though I don't see how something can be both absorbent and repellant)

That would certainly ease my mind if I'd just peeled off a layer of grime!
I will have a closer look next week when I am back at his house.

Thanks

louisa81

it's definately not dirt
I had a closer look with a torch, there is quite clearly a piece of the oven's "ceramic self cleaning coating" missing.

Now what? Any ideas?
I can't call an engineer as he's in the middle of rehersals and about to start a tour of his live show so he won't be around now til December

bambibashercol

try phoning bosh for a replacement panal. the coatings should not be coming off during use.
If you speak to them nice, then you may even get it for free.