Expensive Mistake

KaptainChaos

Hi,
I am after some advice regards a purchase I made with my BOS Mastercard.
I bought a part for my digger from Hitachi £3000,00.
I am a private individual not a company, just a lazy gardener with a big garden.
Anyway, I ordered the part for the wrong digger model.
Hitachi had it sent from Japan.
They are now saying that they will not take the part back and give a refund.
Is this something I can take recourse to Mastercard with.?
Do you think.?

thanks
Howard.

bingy_burge

When you purchased i expect your accepted their terms and conditions and that was probably that non faulty parts are non returnable.

Unless someone else has an amazing idea I expect its a live and learn scenario.

Flog it on ebay be more careful in future.

Bob_the_Saver

If it was supplied as ordered and is not faulty it's 100% down to you I'm afraid, why do you think someone else should take the cost?

bingy_burge

has the op asked b4 bob?

td_007

KaptainChaos wrote: »

They are now saying that they will not take the part back and give a refund.
Is this something I can take recourse to Mastercard with.?
Do you think.? Howard.

If it is your fault then Hitachi would be in the right to refuse a refund and Mastercard also will not be able to help. However, have you asked to have the part exchanged for the one you need? As a goodwill gesture Hitachi might be inclined to do so. You may have to bear the postage but it will be a small price to pay.

Jemma-T

Hitachi UK or Hitachi Japan? Over the phone? Fax?

You may have some cancellation rights under Distant Selling rules.

If it's a specially made part then you'd have no claim.

danielanthony

Distance selling regulations anyone?

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

rsykes2000

danielanthony wrote: »

Distance selling regulations anyone?

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

Won't apply if he ordered from a Japanese company, obviously.

Jemma-T

rsykes2000 wrote: »

Won't apply if he ordered from a Japanese company, obviously.

If he/she (do women own 'diggers'? -no reason why not I suppose) bought from within the UK (ie "Hitachi UK" or their agent) they'll still be covered if the contract was done over the phone/web/fax.

Or might be covered.

Time dependent of course.